Thea Alyssa Kelley
Chipotle Mexican Grill
Sulligent,AL
7
years of professional experience
Dynamic General Manager with a proven track record of enhancing customer service and optimizing operations. Expertise in training, mentoring teams, and implementing strategies that drive profitability and efficiency.
Work History
General Manager
7 Years 3 Months- Led operational initiatives to enhance customer service and improve satisfaction ratings.
- Implemented training programs for staff, fostering skill development and team cohesion.
- Streamlined inventory management processes, reducing waste and optimizing resource allocation.
- Oversaw financial performance, ensuring adherence to budgetary guidelines and cost control measures.
- Mentored junior managers, promoting leadership development and succession planning within the organization.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Associate of Science - Hotel, Motel, And Restaurant Management
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Team leadership
Staff management
Customer relations
Staff training
Inventory control
Customer relationship management
Staff supervision
Goal setting
Employee scheduling
Verbal and written communication
Staff training and development
P&L management
Team training and development
Timeline
General Manager
Chipotle Mexican Grill
05.2019 - CurrentRead More
Bulacan State College
Associate of Science from Hotel, Motel, And Restaurant Management
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