Theana Brown
Orlando,FL
Summary
Skilled at multitasking with excellent work ethic, teamwork, problem-solving, and organizational skills. Willing to learn and take on any task to contribute to the team's success.
Overview
3
3
years of professional experience
Work History
Appliance Sales Associate
The Home Depot Inc
06.2022 - Current
- Increased customer satisfaction by providing expert advice on suitable appliances based on their needs and preferences.
- Achieved sales targets consistently by utilizing effective selling strategies and product knowledge.
- Built strong client relationships, resulting in repeat business and referrals from satisfied customers.
- Handled customer inquiries professionally and promptly, addressing concerns and offering solutions to meet their needs.
- Managed sales transactions efficiently, processing payments accurately while adhering to company policies regarding returns or exchanges.
Sales Associate
Banana Republic Factory Store
04.2021 - 08.2021
- Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction through exceptional service, promptly addressing concerns, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Helped customers locate products and checked store systems for merchandise at other sites.
Education
Associate of Arts - Psychology
Tallahassee Community College
Tallahassee, FL12.2023
High School Diploma -
Oak Ridge High School
Orlando, FL05.2021
Skills
- Customer Relationship Management
- Computer Literacy
- Inventory Management
- Critical Thinking
- Interpersonal Skills
- Organizational Skills
- Team Collaboration
- Adaptability
- Emotional Intelligence
- Positive Attitude
Timeline
Appliance Sales Associate
The Home Depot Inc
06.2022 - Current
Sales Associate
Banana Republic Factory Store
04.2021 - 08.2021
Associate of Arts - Psychology
Tallahassee Community College
High School Diploma -
Oak Ridge High School
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