TheAngela Robinson
Warren,MI
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
12
12
years of professional experience
Work History
Adult Caregiver
Integrated Living Inc
04.2022 - Current
- Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within care giving setting.
- Enhanced patient well-being by providing compassionate and attentive care.
- Implemented strategies for managing challenging behaviors, resulting safer environment for all involved.
- Conducted regular safety checks on patient environments, reducing risk of accidents or injuries.
- Monitored vital signs and reported changes to medical team, allowing for timely interventions.
- Managed medication schedules for multiple patients, ensuring proper dosages and adherence to prescribed regimens.
- Maintained detailed records of patient progress, enabling accurate evaluation of care plan effectiveness.
Private Caregiver
Empowered Living Human Services
11.2020 - 04.2022
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall well being.
- Administered medication as directed by physician.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to well-maintained living space.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced self esteem.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
Contact Center Representative
Logisticare Solutions
06.2017 - 11.2020
- Taking inbound calls from Michigan Medicaid Members
- Maintained logistics of Michigan Medicaid Insurance members
- Confer with customers to determine their service requirements and travel preferences
- Retrieve patient medical records for physicians, technicians, or other medical personnel
- Protect security of medical records to ensure that confidentiality is maintained
- Completed over 75 outbound calls per shift to deliver and prepared survey scripts
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
Customer Service Representative
Priority Health
10.2015 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Claims and Benefits Specialist
Allegra Direct Communications
03.2012 - 10.2015
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Assessed effectiveness of current benefit programs through regular analysis of utilization data, identifying areas where improvements could be made or costs could be reduced without sacrificing quality offerings for employees.
Education
Associate of Arts - Criminal Justice
University of Phoenix-Online
Phoenix, AZ11.2021
Diploma -
Denby High School
Detroit, MI2009
Skills
- End of life care
- Alzheimer's Care
- Care Plan Development
- Physical therapy support
- Housekeeping tasks
- Vital signs monitoring
- Dementia Care
- Personal Hygiene Assistance
- Meal Preparation
- Incontinence care
- HIPAA Compliance
- Documentation
- Time Management
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Adult Caregiver
Integrated Living Inc
04.2022 - Current
Private Caregiver
Empowered Living Human Services
11.2020 - 04.2022
Contact Center Representative
Logisticare Solutions
06.2017 - 11.2020
Customer Service Representative
Priority Health
10.2015 - 02.2017
Claims and Benefits Specialist
Allegra Direct Communications
03.2012 - 10.2015
Associate of Arts - Criminal Justice
University of Phoenix-Online
Diploma -
Denby High School
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