Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miandra Hawkins

Las Vegas,NV

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Truck Driver

Heartland Express
Las Vegas, NV
11.2023 - Current
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Processed shipment documents neatly and efficiently for each load.

Truck Driver

Swift Transportation
Las Vegas, NV
08.2021 - 10.2023
  • Delivered customer orders to homes and places of business within established time frames.
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
  • Loaded, balanced and secured product to safely transport goods.

Insurance Sales Agent by

Progressive Insurance
Las Vegas, NV
10.2020 - 02.2021
  • Created successful strategies to develop and expand customer sales
  • Continuously met sales goals via strategic prospecting
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices

Health Insurance Agent

Anthem Blue Cross
Las Vegas, NV
10.2019 - 09.2020
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
  • Developed fact-finding interviews to determine need for coverage.

Customer Service Representative

Sitel
Las Vegas, NV
03.2018 - 10.2019
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Retention Specialist

Sutherland
Las Vegas, NV
06.2016 - 03.2018
  • Developed strategies to improve customer experience and increase loyalty.
  • Analyzed customer data to identify trends that could be used to reduce churn rate.
  • Collaborated with other departments to develop promotional campaigns aimed at increasing retention rates.

Education

College -

Sacramento State University
08.2013

HS Diploma -

Bullard High School
05.2013

Certificate -

Center for Advanced Technology and Research
05.2013

Skills

  • Customer-Oriented
  • Dependable and Reliable
  • Problem-Solving Capabilities
  • OTR Driving
  • Planning Ability
  • Accurate Record Keeping
  • Strong Work Ethic

Timeline

Truck Driver

Heartland Express
11.2023 - Current

Truck Driver

Swift Transportation
08.2021 - 10.2023

Insurance Sales Agent by

Progressive Insurance
10.2020 - 02.2021

Health Insurance Agent

Anthem Blue Cross
10.2019 - 09.2020

Customer Service Representative

Sitel
03.2018 - 10.2019

Retention Specialist

Sutherland
06.2016 - 03.2018

College -

Sacramento State University

HS Diploma -

Bullard High School

Certificate -

Center for Advanced Technology and Research

Similar Profiles

CREATE PROFILE
Miandra Hawkins