Miandra Hawkins
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Truck Driver
Heartland Express
Las Vegas, NV
11.2023 - Current
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Processed shipment documents neatly and efficiently for each load.
Truck Driver
Swift Transportation
Las Vegas, NV
08.2021 - 10.2023
- Delivered customer orders to homes and places of business within established time frames.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Loaded, balanced and secured product to safely transport goods.
Insurance Sales Agent by
Progressive Insurance
Las Vegas, NV
10.2020 - 02.2021
- Created successful strategies to develop and expand customer sales
- Continuously met sales goals via strategic prospecting
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Health Insurance Agent
Anthem Blue Cross
Las Vegas, NV
10.2019 - 09.2020
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Developed fact-finding interviews to determine need for coverage.
Customer Service Representative
Sitel
Las Vegas, NV
03.2018 - 10.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Retention Specialist
Sutherland
Las Vegas, NV
06.2016 - 03.2018
- Developed strategies to improve customer experience and increase loyalty.
- Analyzed customer data to identify trends that could be used to reduce churn rate.
- Collaborated with other departments to develop promotional campaigns aimed at increasing retention rates.
Education
College -
Sacramento State University
08.2013
HS Diploma -
Bullard High School
05.2013
Certificate -
Center for Advanced Technology and Research
05.2013
Skills
- Customer-Oriented
- Dependable and Reliable
- Problem-Solving Capabilities
- OTR Driving
- Planning Ability
- Accurate Record Keeping
- Strong Work Ethic
Timeline
Truck Driver
Heartland Express
11.2023 - Current
Truck Driver
Swift Transportation
08.2021 - 10.2023
Insurance Sales Agent by
Progressive Insurance
10.2020 - 02.2021
Health Insurance Agent
Anthem Blue Cross
10.2019 - 09.2020
Customer Service Representative
Sitel
03.2018 - 10.2019
Retention Specialist
Sutherland
06.2016 - 03.2018
College -
Sacramento State University
HS Diploma -
Bullard High School
Certificate -
Center for Advanced Technology and Research
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