Thejo Anandan
San Diego
Summary
As a proactive Business Analyst, I thrive on leveraging my IT and business knowledge to bridge the gap between technical teams and business objectives. With a solid background in requirements analysis, user interface design, and project management, I excel in developing and implementing technology solutions tailored to business needs. My commitment to learning ensures I continually enhance my skills to effectively support complex initiatives through data-driven insights and strategic collaboration.
Overview
9
9
years of professional experience
Work History
Product Owner - Volunteer
Work on Climate
03.2025 - Current
- Leading a project to revamp onboarding processes at a global nonprofit, focusing on redesigning email strategies and creating customized onboarding experiences.
- Collaborating with diverse teams to develop content, segmentation frameworks, and engagement workflows that align with the organization's mission and varied audience needs.
Business Analyst
See o Labs
03.2021 - 12.2023
- Led initiatives to gather cross-functional requirements from development, QA, and subject matter experts to prioritize product features and translate business needs into actionable user stories.
- Coordinated agile delivery by liaising between scrum teams and stakeholders to align business objectives with sprint planning and feature prioritization.
- Facilitated collaboration across technical and business teams to resolve development roadblocks and ensure seamless implementation of customer-facing features.
- Managed User Acceptance Testing by aligning stakeholders and ensuring comprehensive testing strategies.
- Developed project management frameworks and created detailed project plans to manage multiple workstreams and implement risk mitigation strategies.
- Created business intelligence reports using tools like Power BI and Excel to provide stakeholders with operational insights.
- Established standardized documentation for user requirements and implementation guides, ensuring consistent communication across teams.
Business Analyst
Deloitte USI
07.2017 - 02.2021
- Analyzed customer service workflows and contact center operations, recommending solutions to reduce resolution time by 25%.
- Collaborated with cross-functional units to gather requirements for modernizing contact centers, facilitating stakeholder workshops.
- Led requirements elicitation for customer support platforms, defining specifications for agent desktops and call routing systems.
- Designed performance analytics dashboards for tracking KPIs like Customer Satisfaction and First Call Resolution.
- Coordinated User Acceptance Testing for technology implementations, ensuring system functionality met business needs.
- Facilitated agile delivery processes for enhancement projects, ensuring alignment with customer service objectives.
- Developed comprehensive documentation for contact center operations, ensuring standardized processes across locations.
- Coordinated regulatory compliance initiatives to ensure operations met legal standards.
Operations Data Analyst
Telenor
01.2016 - 07.2017
- Created reports to track call quality and customer complaints using daily network data, aiding regional teams in performance improvement.
- Extracted and analyzed data using SQL and Excel to produce monthly operational reports.
- Built interactive dashboards using Power BI, helping managers identify areas needing attention based on network performance.
- Maintained and analyzed key metrics such as dropped calls and customer complaints, proposing improvements.
- Collaborated with network teams to understand data needs and provide analytical support for maintenance projects.
- Performed data quality checks, ensuring accuracy for optimal data management.
- Supported compliance reporting by aligning data with regulatory guidelines and preparing service quality reports.
Education
MS - Engineering Management
Westcliff University
01.2023
Master of Business Administration -
Gandhi Institute of Technology and Management
Visakhapatnam, India05.2016
Bachelor of Business Administration -
SRM University
Chennai, India05.2013
Skills
- Requirements Development
- Project Management
- SQL
- JIRA
- Power BI
- Tableau
- Excel
- Stakeholder Communication
- Agile Methodologies
- Cross-Functional Collaboration
- Process Improvement
- Change Management
- Confluence
Timeline
Product Owner - Volunteer
Work on Climate
03.2025 - Current
Business Analyst
See o Labs
03.2021 - 12.2023
Business Analyst
Deloitte USI
07.2017 - 02.2021
Operations Data Analyst
Telenor
01.2016 - 07.2017
MS - Engineering Management
Westcliff University
Master of Business Administration -
Gandhi Institute of Technology and Management
Bachelor of Business Administration -
SRM University
Similar Profiles
Marina MihailovaMarina Mihailova
Student Mentor and Social Media Manager at Climate Action Santa Monica (CASM) - Climate CorpsStudent Mentor and Social Media Manager at Climate Action Santa Monica (CASM) - Climate Corps
Ludovic Joseph Jean-Claude DutrieuxLudovic Joseph Jean-Claude Dutrieux
Assistant Project Manager at Climate Policy & Green Diplomacy Unit Directorate-General for Climate Action - European CommissionAssistant Project Manager at Climate Policy & Green Diplomacy Unit Directorate-General for Climate Action - European Commission
Diana Nasieku NkereDiana Nasieku Nkere
Monitoring Efficiency Officer-Apprentice at Ministry of Environment, Climate Change & Forestry-State Department for Environment & Climate ChangeMonitoring Efficiency Officer-Apprentice at Ministry of Environment, Climate Change & Forestry-State Department for Environment & Climate Change
Ian PiferIan Pifer
Student Volunteer at TRIO Upward BoundStudent Volunteer at TRIO Upward Bound
Britney Munoz ArriazaBritney Munoz Arriaza
Youth Development Teacher at La Jolla ElementaryYouth Development Teacher at La Jolla Elementary