JOSHUA RIVERA
Miami,FL
Summary
Customer-focused, visionary-thinking Retail Associate with over 3 years of experience in cultivating relationships, creating functioning environments and growing team expectations and goals. Experienced with 1 on 1 customer service. Self-motivated leader with skills in growing client relations, sales and general styling advice/solutions based on individual needs.
Overview
3
3
years of professional experience
Work History
Retail Sales Team Lead
ZARA
05.2022 - Current
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained team members in successful strategies to meet operational and sales targets.
Retail Stock Associate
ZARA
07.2021 - 05.2022
- Collaborated with management to periodically review and update training program objectives
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Maintained supplies, tools, equipment and storage areas to ensure compliance with safety regulations
- Received and counted stock items and record data manually and on computer
- Stocked shelves, racks and cases with new or transferred merchandise
- Took inventory and examined merchandise to identify items to be reordered and replenished
- Used ID tags, stamps and electronic marking tools to mark stock items
Retail Sales Associate
Polo Ralph Lauren Factory Store
07.2020 - 11.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Education
High School Diploma -
Miami Southridge Senior High School
Miami, FLSkills
- Closing Techniques
- Customer Loyalty
- Staff Development
- Operational Efficiency
- Sales Expertise
- POS Inventory System Operation
- Floor Oversight
Timeline
Retail Sales Team Lead
ZARA
05.2022 - Current
Retail Stock Associate
ZARA
07.2021 - 05.2022
Retail Sales Associate
Polo Ralph Lauren Factory Store
07.2020 - 11.2020
High School Diploma -
Miami Southridge Senior High School
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