Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Thelma Alvarado

Harlingen,TX

Summary

Dynamic customer service professional with extensive experience, recognized for enhancing customer satisfaction through effective problem-solving and active listening. Proficient in database management and teamwork, I thrive in fast-paced environments, consistently delivering solutions that drive positive outcomes and foster client loyalty. Bilingual with a commitment to excellence.

Overview

7
7
years of professional experience

Work History

CSR

AWL
Brownsville, TX
01.2025 - Current
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Handled customer inquiries and complaints in a timely manner.
  • WORK FROM HOME

CSR

Kech inc
Pattonsburg, KY
10.2022 - 09.2024
  • Updated and maintained databases with current information.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Analyzed call trends to identify areas of improvement for customer service processes.
  • work from home environment

CSR

Senture
McAllen, TX
11.2021 - 08.2022
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Identified customer needs and provided appropriate solutions.
  • WORK FROM HOME

Certified Nurse Aide

sunshine heaven inc
Brownsville, TX
01.2019 - 03.2021
  • Take care of patients who are terminally ill.

CSR

Qualfon
Harlingen, TX
03.2019 - 06.2019
  • Qualfon, Took calls for All State roadside assistance
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

PANOSONIC

CONTRACTER
12.2018 - 03.2019
  • Checked radios on a conveyor belt system
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Operated a variety of machinery and tools safely and efficiently.

Bilingual CSR

ACT
Harlingen, TX
06.2018 - 09.2018
  • ACT, Took calls for Bank of America Answer phone calls to assist people with Bank of America accounts

Medical Assistant

Lowes and Fishes
04.2017
  • I would take care of patients. I would do blood work, basic medical procedures

Medical Assistant

Dr.Batta
04.2017
  • Take care of patients and infants. Assist doctor with small procedures

Home Care Provider

A&M Nursing Services
01.2017
  • Assist veterans with home care services

Education

Diploma - Medical Assistant

South Texas Training Center
12.2017

High School -

San Benito High School
08.2016

Skills

  • Good Customer Service
  • Database management
  • Customer service
  • Sales techniques
  • Active listening
  • Follow-up skills
  • Microsoft Office Suite
  • Product and service sales
  • Email management
  • Key holder experience
  • Calm under pressure
  • Positive Language Use
  • Teamwork and collaboration
  • Billigual
  • Microsoft program

Personal Information

Willing To Relocate: Anywhere

Languages

Spanish
Professional

Timeline

CSR

AWL
01.2025 - Current

CSR

Kech inc
10.2022 - 09.2024

CSR

Senture
11.2021 - 08.2022

CSR

Qualfon
03.2019 - 06.2019

Certified Nurse Aide

sunshine heaven inc
01.2019 - 03.2021

PANOSONIC

CONTRACTER
12.2018 - 03.2019

Bilingual CSR

ACT
06.2018 - 09.2018

Medical Assistant

Lowes and Fishes
04.2017

Medical Assistant

Dr.Batta
04.2017

Home Care Provider

A&M Nursing Services
01.2017

Diploma - Medical Assistant

South Texas Training Center

High School -

San Benito High School

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Thelma Alvarado