Yeleng Vang
Green Bay,WI
Summary
Organized, independent worker with strong time-management skills. Bilingual self-starter with broad customer service background. Skilled in developing relationships and providing exceptional individualized service.
Overview
9
9
years of professional experience
Work History
CSR
U-Haul Moving & Storage of East Town
Green Bay, WI
03.2017 - Current
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
- Communicated all store initiatives and promotions to customers to generate return business.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Recommended alternative items if product was out of stock.
- Politely assisted customers in person and via telephone.
- Directed calls to appropriate individuals and departments.
- Created and maintained an organized database to develop promotional sales.
- Participated in physical inventory counts every day.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Operated a POS system to itemize and complete an average of ten to fifth-teen customer purchases.
McDonald's Cook/Customer Service *Cook
McDonald's
Green Bay, WI
04.2014 - 10.2014
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
- Diligently restocked work stations and display cases.
- Operated the drive-through window and sales register quickly and efficiently.
- Greeted customers and provided excellent customer service.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Performed all position responsibilities accurately and in a timely manner.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Handled currency and credit transactions quickly and accurately.
Education
High School Diploma - undefined
Preble High School
Green Bay, WI2017
Skills
- Technology development
- Customer requirement prioritization
- Client service
- Creative problem solver
- Shipping and receiving professional
- Credit card processing
- Proficient in cash management
- Quick learner
- Trusted key holder
- Negotiation skills
- Customer targeting
- Creative design
- Late-night shift availability
- Good with Numbers and math
- Able to lift 40 pounds
- Fast and efficient service worker
- Dedicated team player
- Organized multi-tasker
- Point of Sale (POS) system operation
- Fluent in both English and Hmong
References
References - Available upon request
Interests
My interests include any type of workouts; socializing with people on a daily, listening to all types of music, break dancing and choreography, photography and editing
Timeline
CSR
U-Haul Moving & Storage of East Town
03.2017 - Current
McDonald's Cook/Customer Service *Cook
McDonald's
04.2014 - 10.2014
High School Diploma - undefined
Preble High School
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