Thelma DiCola

• Assisted customers with product inquiries and selections.
• Maintained cleanliness and organization of sales floor and stockroom.
• Processed transactions accurately using point-of-sale system.
• Checked merchandise to verify accuracy of invoices and report breakage in shipping.
• Maintained inventory and restocked shelves to ensure product availability.

• Managed client schedules and ensured all doctors' appointments are kept.
• Recognized and reported abnormalities or changes in patients' health status to her Doctor and Family.
• Monitored clients' overall health and well-being and noted significant changes.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted patients with self-administered medications.

• Developed and maintained positive relationships with guests for satisfaction.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Responsible for various administrative and secretarial duties.
• Responsible for customer check-in/out as well as hotel booking.
• Efficiently addressed customer inquiries and concerns.
• Trained new staff members in customer service techniques and hotel operations.
• Nominated for Hilton Employee of the Month on two separate occasions (11/2007 & 09/2009).

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled all customer questions and concerns in a timely and professional manner.
• Received on the job training and was promoted to Customer Service Adviser.
• Selected as Employee of the Month after only three months of employment.