Thelma Martin

Provided affordable housing to recipients at seven apartment complexes in Mobile, Al, including domestic violence victims, ensuring all VAWA laws where adhered to. Supervised up to twenty team members, including on site security. Hired, onboarded, trained, counseled and approved all sick/vacation time and attendance, while ensuring all benefit accruals were accurate and payroll submitted timely , along with all month end report processing.

• Oversaw daily operations of residential properties, ensuring high tenant satisfaction and prompt issue resolution.
• Developed and implemented maintenance schedules, improving efficiency and reducing service response times.
• Led a team of housing specialist, site managers and maintenance staff, providing training and support to ensure compliance with HUD rules and regulations, Fair Housing and safety standards.
• Negotiated contracts with vendors, securing favorable terms while maintaining quality service provision.
• Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
• Established budgetary guidelines for property management, ensuring financial sustainability and resource allocation efficiency.
• Managed tenant communications, addressing inquiries and fostering positive relationships within the community.
• Managed budget effectively, reducing operating costs without compromising the quality of services provided.
• Developed strong relationships with community organizations to promote available housing options, utility assistance, domestic violence shelter and resources.
• Assisted low-income families in accessing affordable housing options through knowledge of subsidy programs and eligibility requirements.
• Organized community events to foster a sense of belonging among residents and encourage social interaction.
• Maintained a high occupancy rate through efficient marketing strategies and thorough applicant screenings.
• Prepared comprehensive reports on property performance, providing insights into areas for improvement or growth opportunities.
• Met with housing residents and landlords to answer questions, address concerns, and clarify policies and procedures.
• Calculated tenant rent amounts to prepare leases and contracts.
• Developed strong relationships with community organizations to promote available housing options and resources.