Thelma Mcclendon LMSW
Hempstead,NY
Summary
Motivated Social Service Professional offering years of experience in implementing and executing quality case management services to ensure optimal care is provided to vulnerable populations. Organized and motivated professional who is skilled at managing high volume caseloads, and providing employee and peer support to ensure services and documentation are in compliance with agency guidelines. Client-centered professional polished in identifying potential disorders in clients and developing successful treatment plans and therapeutic processes. Accommodating and warm individual possessing strong observational skills and in-depth understanding of human behavior. Offering comprehensive background conducting psychological tests, interviewing patients and monitoring patient progress.
Overview
12
12
years of professional experience
Work History
Care Manager
Advance Care Alliance
04.2019 - Current
- Ensure that each client is receiving appropriate and effective case management services, such as medical care, mental health care, housing, entitlements, and substance use services as needed among chronically medical and mentally ill populations.
- Complete fieldwork such as home, community, and hospital visits, including various outreach for clients.
- Collaborate with Dept of Health and NYC Health and hospitals in addressing hospital alerts to assist in minimizing client ER visits and hospitalizations.
- Conduct comprehensive assessments and develop comprehensive service plans that identify mutually agreed upon long and short-term goals for clients.
- Provide crisis intervention to clients and their families as needed.
- Participate in interdisciplinary team meetings, case conferences, and quality improvement initiatives.
- Participate in agency chart audits.
Pediatric Social Worker (OLP)
Family And Children’s Association
08.2022 - 01.2024
- Expedited access to specialized care by coordinating referrals to pediatric specialists such as psychiatrists or occupational therapists.
- Developed strong rapport with patients and families, fostering trust during difficult periods of adjustment and emotional turmoil.
- Enhanced patient care by performing comprehensive psychosocial assessments and developing individualized treatment plans.
- Increased access to essential services by identifying gaps in patient care and advocating for additional resources.
- Promoted child well-being by conducting home visits to assess safety concerns, provide education, and monitor progress.
- Provided timely crisis intervention services for children experiencing acute behavioral health issues or suicidal ideation.
Quality Assurance Specialist/Supervisor.
In The Right Hands
05.2012 - 03.2019
- Evaluated accuracy and quality of data entered into agency management system.
- Followed up with customers on unresolved issues.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Managed workload and priorities to meet claims processing meet deadlines.
Education
Master of Science - Social Work
Fordham University
The Bronx, NY05.2021
Bachelor of Science -
York College of The City University of New York
Jamaica, NY05.2015
Skills
- Patient Documentation
- Bereavement counseling
- Electronic Charting
- Suicide assessments
- Crisis Evaluation and Intervention
- Treatments and Therapies
- Patient Data Management Systems
- Medicaid Compliance
- HIPAA Guidelines
- Discharge Planning
- Site Visits
Timeline
Pediatric Social Worker (OLP)
Family And Children’s Association
08.2022 - 01.2024
Care Manager
Advance Care Alliance
04.2019 - Current
Quality Assurance Specialist/Supervisor.
In The Right Hands
05.2012 - 03.2019
Master of Science - Social Work
Fordham University
Bachelor of Science -
York College of The City University of New York
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