Thelma Rice
Mays Landing,NJ
Summary
Versatile professional with a strong background in customer relations and negotiation, demonstrated at Keller Williams Atlantic Shore. Excelled in roles requiring the application of verbal communication and document management to enhance operational efficiency and client satisfaction. Proven track record of fostering team cohesion and streamlining processes, leading to improved customer retention and satisfaction.
Overview
12
12
years of professional experience
Work History
Electrical Instrumentation Technician
Atlantic County Utility Authority
07.2017 - Current
- Applied functional knowledge and troubleshooting abilities to isolate and diagnose diverse faults.
- Installed, tested and calibrated commercial electrical equipment to meet use demands.
- Efficiently installed electrical systems and components with careful analysis of technical schematics and specifications.
- Located and addressed electrical connection issues such as frayed wires and worn insulation to prevent larger problems.
Real Estate Agent
Keller Williams Atlantic Shore
10.2014 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
Sanitation Driver
Atlantic County Utility Authority
07.2017 - 09.2020
- Monitored work environment for hazardous waste.
- Increased customer retention through consistent adherence to pickup schedules and prompt issue resolution when necessary.
- Managed vehicle maintenance schedules to minimize downtime and extend equipment lifespan.
- Navigated designated routes safely during hazardous weather conditions
- Supported team cohesion by fostering open communication among coworkers, management, and dispatch personnel.
- Assisted in training new sanitation drivers, promoting a culture of safety and efficiency.
- Provided exceptional service for commercial clients, ensuring proper disposal of hazardous materials.
- Educated customers on proper waste separation techniques, resulting in higher recycling percentages for the community overall.
- Collaborated with dispatchers to address route changes or concerns, streamlining operations for increased productivity.
- Used radio and cellular devices to communicate with dispatch.
- Improved customer satisfaction rates with timely pickups and professional communication.
- Performed daily pre-trip inspections.
Store Manager
Dollar Tree Stores
12.2012 - 12.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
Bachelor's - Political Science
Rutgers University
CamdenSkills
- Customer Relations
- Proofreading
- Verbal Communication
- Spreadsheet Creation
- Report Preparation
- Presentation Development
- Meeting planning
- Document Management
- Videoconference preparation
- Scheduling
- Event Coordination
- Calendar Management
Timeline
Electrical Instrumentation Technician
Atlantic County Utility Authority
07.2017 - Current
Sanitation Driver
Atlantic County Utility Authority
07.2017 - 09.2020
Real Estate Agent
Keller Williams Atlantic Shore
10.2014 - Current
Store Manager
Dollar Tree Stores
12.2012 - 12.2014
Bachelor's - Political Science
Rutgers University
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