THELMA SALADO
Hansen & Hansen Insurance Agency
Las Vegas
2
Languages
16
years of professional experience
Dedicated insurance agent with proven skills in building client relationships, enhancing customer retention, and delivering tailored insurance solutions. I'm also a reliable person likes to learn and thrive in new opportunities
Work History
Insurance Agent
5 Years 2 Months- Managed policy renewals and modifications to ensure continued coverage and compliance with regulations.
- Developed and maintained strong client relationships through personalized insurance solutions.
- Conducted comprehensive risk assessments to identify client needs and recommend appropriate coverage options.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Cashier
6 Years 5 Months- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Processed customer transactions accurately using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of work area to enhance efficiency.
- Greeted customers entering the store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Shift Leader
4 Years 7 Months- Supervised daily operations to ensure high-quality food preparation and service standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Resolved customer complaints promptly, maintaining positive dining experiences and satisfaction.
- Enforced health and safety regulations, ensuring compliance across all operational areas.
- Streamlined inventory management processes to reduce waste and enhance efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
High School Diploma
Skills
Licensed insurance agent
Quotes and sales
Regulatory compliance
Risk assessment
Customer follow-up
Customer service
Professionalism and ethics
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Insurance Agent
Hansen & Hansen Insurance Agency
06.2021 - CurrentRead More
Cashier
Eat's Italian
01.2015 - 06.2021Read More
Shift Leader
Baja Fresh
06.2010 - 01.2015Read More
West Wood High School
High School Diploma
Read More