Thelma Wray
Customer Service Representative
900 Friday Road,FL
Summary
Dynamic delivery professional with a proven track record of excelling in customer service and time management. Recognized for achieving high satisfaction ratings through efficient route planning and problem-solving. Committed to safe driving and maintaining a clean driving record while ensuring timely and accurate deliveries
Overview
20
20
years of professional experience
1
1
Language
Work History
DoorDash Driver
DoorDash
Palm Bay, Florida
07.2020 - Current
- Communicated regularly with dispatcher for delivery route details and changes.
- Developed strong customer base through efficient and reliable service.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Delivered orders to customers to drive full satisfaction.
Uber Eats Delivery Driver
Uber
Palm Bay, FL
07.2020 - Current
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Provided excellent customer service, addressing any concerns or issues with orders immediately and professionally.
- Navigated various areas within the city efficiently, utilizing GPS and personal knowledge of local roads to optimize delivery times.
Instacart Shopper
Maplebear Inc.
Palm Bay, FLorida
07.2018 - Current
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Rural Carrier Associate
United States Postal Service
Palm Bay, FL
04.2006 - 01.2018
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Navigated rural areas efficiently using GPS technology and detailed route maps to minimize delays in delivery times.
- Increased safety awareness with thorough vehicle inspections and regular maintenance checks.
- Minimized package loss or damage by carefully handling fragile items during transportation and delivery stages.
Education
High School Diploma -
WestHill High School
Montreal, Quebec - CANADABachelor of Science -
Pace University
PleasantvilleSkills
Teamwork
Safe driving
Teamwork and collaboration
Customer service
Time management
Problem-solving
Vehicle maintenance
Problem-solving abilities
Multitasking
Defensive driving
Clean driving record
Excellent communication
Route planning
Decision-making
Cash handling
Product knowledge
Timeline
DoorDash Driver
DoorDash
07.2020 - Current
Uber Eats Delivery Driver
Uber
07.2020 - Current
Instacart Shopper
Maplebear Inc.
07.2018 - Current
Rural Carrier Associate
United States Postal Service
04.2006 - 01.2018
High School Diploma -
WestHill High School
Bachelor of Science -
Pace University