Thelmissa Tavares
Boston,MA
Summary
Recent graduate with strong research, technical, and problem-solving skills. Known for attention to detail and adaptability in diverse social environments. Proven ability to quickly learn and apply new concepts, with a focus on delivering high-quality results.
Overview
1
1
year of professional experience
Work History
Receptionist
BPHC- Boston Public Health Comission
11.2024 - Current
- Manage incoming calls, messages, and transfers to ensure seamless communication across the organization.
- Deliver exceptional customer service by addressing inquiries, resolving issues, and maintaining professionalism.
- Accurately complete and process forms, contributing to efficient workflows.
- Organize and maintain confidential client records in compliance with company policies.
- Support office operations by assisting with administrative tasks and enhancing team productivity.
Travel Services Intern
Realvitur Viagens & Turismo
01.2024 - 05.2024
- Created customized travel itineraries, including accommodations, transportation, and activities, tailored to client preferences and budgets.
- Coordinated with vendors to confirm bookings and negotiate competitive rates.
- Provided clients with detailed travel guidance on visas, insurance, and destination-specific tips.
- Maintained accurate booking records and streamlined invoicing using company systems.
- Resolved client concerns and managed last-minute changes while delivering outstanding customer service.
- Gained industry experience by supporting marketing initiatives, promotions, and social media efforts.
Education
BBA - Foreign Languages And Business Relations
University of Trás-os-Montes E Alto Douro
07-2024
Quincy High School
Quincy, MA06-2019
Skills
- Flexible and Adaptable
- Team Management
- Problem-Solving
- Attention to Detail
- Collaboration
- Microsoft Word and Powerpoint Software Proficiency
- Fluent in english, and creole
- Training & Development
- Critical Thinking
- Organization
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Capeverdean Creole
Native/ Bilingual
Spanish
Limited
Timeline
Receptionist
BPHC- Boston Public Health Comission
11.2024 - Current
Travel Services Intern
Realvitur Viagens & Turismo
01.2024 - 05.2024
Quincy High School
BBA - Foreign Languages And Business Relations
University of Trás-os-Montes E Alto Douro
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