Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Thembi Ngwenya

Houston,US
Thembi Ngwenya

Summary

• Strong desire to advance in the hospitality career with solid ability to work; strong-will and motivated individual.

• Compelling and effective reading, writing, and oral comprehension; excellent interpersonal and communication capabilities.

  • Ability to obtain knowledge of hotel systems and operations and programs, as well as math
  • Skilled in providing exceptional customer service and communicating effectively with team member's and guests
  • Enthusiastic and dedicated Hospitality

Overview

5
years of professional experience
1
Certification

Work History

Kinsolving UT

Prep Line Cook
06.2023 - Current

Job overview

  • Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
  • Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
  • Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
  • Provided excellent customer service by swiftly addressing any concerns or special requests from guests regarding dietary restrictions or preferences.
  • Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
  • Enhanced customer satisfaction by preparing and presenting high-quality dishes on time.

Accurate Personnel, LLC

Warehouse Assistant
12.2021 - 06.2023

Job overview

  • Warehouse associate at Trader Joe’s Co Performed all warehouse laborer duties including picking, packing, counting, record keeping, and maintaining a clean area.
  • Consistently maintained picking/packing speeds in the 95th percentile.
  • Picked all orders with 100% accuracy despite high speeds.
  • Maintained a clean work area, meeting 98% of inspection requirements.
  • Labeling and wrapping

Kalahari Resorts Poconos

Guest Service Agent
11.2019 - 11.2021

Job overview

  • Greeting guests upon arrival and making them feel welcomed
  • Administering check-ins and check-outs
  • Providing front desk services to guests
  • Assigning rooms and taking care of administrative duties
  • Delivering mail and messages
  • Processing guest payments.
  • Actively worked to display a courteous and empathetic attitude to customers.

Education

Tshwane South TVET College
Pretoria West, South Africa

Diploma Certificate from Hospitality Management And Catering Services
06.2018

University Overview

Skills

  • Self motivation
  • Flexibility and adaptability
  • Food handling
  • Data analysis skills
  • Problems solving skills
  • Good communication
  • Teamwork
  • Food preparation
  • Cleaning sanitation
  • Honest
  • Reliable
  • Packing / loading unloading
  • Safety skills

Certification

  • Food Handler
  • TABC

Languages

English
Full Professional
Xhosa
Native or Bilingual

Timeline

Prep Line Cook
Kinsolving UT
06.2023 - Current
Warehouse Assistant
Accurate Personnel, LLC
12.2021 - 06.2023
Guest Service Agent
Kalahari Resorts Poconos
11.2019 - 11.2021
Tshwane South TVET College
Diploma Certificate from Hospitality Management And Catering Services
Thembi Ngwenya