Themica J. McBee
Arlington,VA
Summary
Highly qualified and skilled professional committed to pursuing a career in a customer support field. Adept at applying logical and creative approaches to solve problems. Effective leader with strong communication, and team building skills. Motivated, hardworking, reliable and productive; proven ability to deliver high quality work and superior customer satisfaction.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Home aide
Guardian Angels
04.2024 - Current
- Health and safety, monitor vital signs (such as blood pressure and oxygen levels), report changes in the patients condition to healthcare professionals, and ensure a safe home environment
- Quality of life, assist with exercises, physical therapy and transporting patient to medical appointments
- Light housekeeping, perform task such as meal preparation, laundry and cleaning
- Personal care, helping patient with bathing, dressing, grooming and personal hygiene
- Maintained accurate records of client medications, vital signs, and medical appointments for better healthcare management.
- Ensured a safe and clean environment for clients by performing light housekeeping tasks and proper sanitation practices.
- Assisted clients in maintaining personal hygiene through regular laundry services and linen changes.
- Managed clients'' finances responsibly, ensuring timely payment of bills and tracking expenses for budget planning purposes.
- Contributed to a positive atmosphere for clients by creating engaging activities focused on cognitive stimulation, physical exercise, or relaxation techniques.
- Enhanced clients'' quality of life by assisting with daily living activities such as bathing, dressing, and grooming.
- Transported clients for medical and personal outings.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Scheduled and coordinated medical appointments.
Manager, Membership Services
CSI
10.2017 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Manager, Membership Services
CSI
04.2004 - 10.2008
- Company Overview: The Construction Specifications Institute
- Managing the day-to-day operations of the member services call/processing center; responsible for hiring, orienting, training, evaluating and managing the performance of service specialists in the delivery and provision of exceptional customer service to members, prospects and others
- Maintaining the integrity of the member database while managing record updates
- Oversee the processing of orders, registrations for events, and applications for new members, renewing members, certification exam candidates, and renewing certification holders
- Researching and resolving issues for members in an efficient manner, ensuring member satisfaction
- The Construction Specifications Institute
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Personnel Coordinator/Customer Service Supervisor
Harris Teeter
06.1999 - 11.2003
- Oversaw operations to ensure all policies and procedures are being administered fairly and consistently throughout the facility
- Assisted with the recruitment of qualified candidates for open positions through the interviewing process
- Coordinated special projects; created, maintained, and processed personnel records for all employees
- Performed administrative duties as required and interpreted policies and procedures as established by superiors
Education
High School -
Yorktown High School
Arlington, VA06.2000
Skills
- Excel
- Microsoft Windows XP ProfessionaL
- Crystal Reports
- Internet Applications
- CRM
- Vital signs monitoring
- Medical appointment scheduling
- Problem-solving capacity
- Communication
- Time management
- Attention to detail
Certification
CPR Certification
Computerexpertise
- Proficient with Excel
- Microsoft Windows XP Professional
- Magic Vision Series (Relational Member Database)
- Crystal Reports
- Internet Applications
- CRM (Customer Relationship Management)
Timeline
Home aide
Guardian Angels
04.2024 - Current
Manager, Membership Services
CSI
10.2017 - 09.2024
Manager, Membership Services
CSI
04.2004 - 10.2008
Personnel Coordinator/Customer Service Supervisor
Harris Teeter
06.1999 - 11.2003
High School -
Yorktown High School
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