Summary
Overview
Work History
Education
Skills
Timeline
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Theo Hammond

Ithaca

Summary

Dynamic customer service professional with a strong work ethic and exceptional cash handling skills, honed at Beginnings Credit Union. Proven ability to resolve issues and enhance satisfaction through effective communication and teamwork. Recognized for maintaining accuracy in financial transactions while delivering a friendly and professional experience.

Overview

8
8
years of professional experience

Work History

Teller

Beginnings Credit Union
Ithaca, NY
11.2024 - Current
  • Processed customer transactions accurately and efficiently using banking software.
  • Assisted customers with account inquiries, resolving issues to ensure satisfaction.
  • Maintained cash drawer integrity through regular balancing and reconciliation procedures.
  • Collaborated with team members to streamline operations and enhance service delivery.

Guest Service Representative

Target
Lansing, NY
11.2017 - 06.2025
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Managed point-of-sale transactions accurately and efficiently, ensuring smooth checkout processes.
  • Assisted in training new team members on company policies and customer engagement techniques.
  • Collaborated with team members to maintain a clean and organized sales floor environment.

Night Auditor

Fairfield By Marriott
Ithaca, NY
11.2022 - 11.2024
  • Conducted nightly audits to ensure accuracy of financial reports and guest transactions.
  • Reconciled daily revenue, identifying discrepancies and resolving issues promptly.
  • Managed front desk operations, providing exceptional customer service during overnight shifts.
  • Coordinated with management to address guest concerns and improve overall satisfaction ratings.

Education

High School Diploma -

St Clement Danes
Chorleywood, Hertfordshire, England

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Cash handling and management
  • Friendly
  • Stress tolerance
  • Patience and empathy

Timeline

Teller

Beginnings Credit Union
11.2024 - Current

Night Auditor

Fairfield By Marriott
11.2022 - 11.2024

Guest Service Representative

Target
11.2017 - 06.2025

High School Diploma -

St Clement Danes