THEO KELLER

Pleasant Hill,IA

Summary

Hard-working and detail-oriented manager with over 4 years of experience in overseeing client/business interactions. I'm seeking to leverage my marina operations experience and managerial expertise to enhance guest satisfaction and operational efficiency.

Overview

Certification

years of professional experience

Work History

Dockmaster / Guest Services

RED ROCK MARINA

Pella, Iowa

02.2025 - 11.2026

Oversaw daily marina operations, including rental management, dock organization, and customer service.
Solely managed and maintained a fleet of 12 rental boats, ensuring proper safety infrastructure, cleanliness, and readiness for customer use.
Supervised a team of 10 employees, including scheduling, training, and performance oversight.
Maintained inventory and merchandising for the marina store; kept facilities stocked, organized, and presentable.
2026 Safety Captain; ensuring property conditions and employee work practices remained compliant with company policies, OSHA standards, and U.S. Army Corps of Engineers requirements.

Shift Lead

CULVER'S OF DECORAH

06.2023 - 02.2025

Led front and back of house staff in daily operations, facilitated customer interactions to enhance satisfaction, and managed chemical and food inventory records.
Ensured compliance with health and safety regulations throughout the location.

PROJECT LEAD

EDINA PATIOS

05.2021 - 04.2023

Led projects outlined by customers, collaborating with small teams to ensure successful execution.
Installed patios, walkways, edging, and retaining walls consistently surpassing customer expectations.

Education

Bachelor of Science - BIOLOGY

LUTHER COLLEGE

DECORAH, IA

01-2023

Skills

Team Leadership & Staff Development
Customer & Slip-Owner Relations
Marina & Property Operations
Boat Club & Rental Fleet Operations
Employee Interviewing, Training & Scheduling

Inventory & Vendor Management
Safety & Regulatory Compliance
Conflict Resolution & De-escalation
Event Planning & Execution
Operational Problem-Solving