Summary
Overview
Work History
Education
Skills
Timeline
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Theophany Lawal

Owings Mills,MD

Summary

Motivated and customer-focused retail professional with a solid background in both the gaming and general retail industries. Proven track record of delivering exceptional customer service, driving sales, and maintaining a positive and engaging store environment. With experience at GameStop and Target, I bring a diverse skill set in inventory management, product knowledge, and teamwork, along with the ability to adapt to fast-paced and ever-changing retail environments. Known for building strong customer relationships, ensuring a seamless shopping experience, and contributing to the overall success of the team.

Overview

1
1
year of professional experience

Work History

Fulfillment Team Expert

Target
Owings Mills, MD
11.2024 - Current

As a fulfillment team expert at target I am responsible for ensuring that online orders are efficiently picked, packed and prepared for delivery or pick up. My Role primarily focuses on the fulfillment of customer orders placed through targe's online platform. Key Duties Include:

  • Picking Orders: Accurately selecting products from storeshelves based on online orders.
  • Packing: Safely packing items for delivery or in-store pickup, ensuring orders are ready for customers without damage.
  • Inventory Management: Assisting with inventory counts and ensuring product availability for online orders.
  • Customer Service: Providing support for customers by handling order issues, inquiries, and ensuring timely order fulfillment.
  • Team Collaboration: Working with other team members to maintain a fast, efficient, and organized fulfillment process.

SGA

GameStop
Owings Mills, MD
06.2024 - 11.2024
  • Identified needs of customers promptly and efficiently.
  • Made sure the work environment is well organized and clean for the guests and associates.
  • Handled transactions at the register and fulfilled any questions the guests had.

Education

High School Diploma -

Franklin Highschool
Reisterstown, MD
06-2021

Skills

  • Order fulfillment
  • Customer service
  • Inventory management
  • Effective communication
  • Attention to detail
  • Adaptable mindset

Timeline

Fulfillment Team Expert

Target
11.2024 - Current

SGA

GameStop
06.2024 - 11.2024

High School Diploma -

Franklin Highschool