Summary
Overview
Work History
Education
Skills
Timeline
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Theodora Massaro

Reading,United States (+1)

Summary

I am a hardworking person in anything I pursue. I do my best to learn and grow from new experiences and opportunities. I have a unique work history and have found a love for the criminal justice field. I am dependable, reliable, and confident in my abilities to take on new tasks.

Overview

9
9
years of professional experience

Work History

Dog Daycare Manager

Riverdog Daycare
Somerville, MA
01.2019 - Current
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Cared for pets during owners' absences.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Cleaned and sanitized equipment and surfaces to protect animals and staff health.
  • Administered medications to animals.
  • Assessed animals for injury and illness.
  • Counting inventory of as well as placing orders
  • Open communication with all staff and dog owners
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Played with dogs to maintain socialization and reduce stress.
  • Walked and exercised dogs during owner absences.

Waitress

Olive Garden
Danvers, MA
08.2017 - 12.2019
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Utilized POS system
  • Prepared salads, appetizers and garnishes to assist kitchen staff.

Dietary Aide

Whittier Health Network
Reading, MA
06.2015 - 07.2017
  • Set up trays and food service carts to deliver food to residents.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Served food and snacks according to planned menu and patients' diet orders.
  • Served specific meals to patients with special dietary needs.
  • Treated patients and team members with dignity and respect.
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Cleaned and maintained dining room during and after each meal service.
  • Stocked food and other supplies for main kitchen and units.
  • Engaged with residents to provide positive and enriching experiences.

Education

Reading Memorial High School
Reading, MA
05.2016

Associate of Science - Criminal Justice

North Shore Community College
Danvers, MA

Skills

  • Friendly, Positive Attitude
  • Dependable and Responsible
  • Customer Service
  • Attention to Detail
  • Inventory Management
  • Problem-Solving
  • Critical Thinking
  • Customer Communication
  • Adaptable
  • Animal Care
  • Honest and Dependable
  • Communication oriented

Timeline

Dog Daycare Manager

Riverdog Daycare
01.2019 - Current

Waitress

Olive Garden
08.2017 - 12.2019

Dietary Aide

Whittier Health Network
06.2015 - 07.2017

Reading Memorial High School

Associate of Science - Criminal Justice

North Shore Community College

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Theodora Massaro