Theodore Berardinelli
Amsterdam,Ohio
Summary
Results-driven professional with extensive experience in retail management. Skilled in fostering a positive work environment, enhancing team performance through effective communication and training, leading to improved customer satisfaction and sales growth. Enjoyed the tasks that was set ahead of us in opening a new commercial program at 1968 I understand commercial growth It is the largest growing section of our company We work and strive to achieve and beat the number set in front of me. We are working hard to be first call on all our accounts. The growth of the last three years has been some of the most amazing times with Autozone building the relationships with our accounts I would love to spread this skill set that I have acquired to the TSM position I am a Combat veteran that once I sets my mind to something I will achieve that goal. I would love to demonstrate my strengths in communication and understanding people to build a positive territory as a TSM
Overview
22
22
years of professional experience
Work History
Store Manager
AutoZone
Carrollton, OH
03.2016 - Current
- Assisted in daily store operations and customer service interactions.
- Learned inventory management systems to track stock levels effectively.
- Supported team members in achieving sales targets through effective communication.
- Maintained store cleanliness and organization to enhance customer experience.
- Participated in staff training sessions to improve product knowledge.
- Helped resolve customer inquiries promptly to ensure satisfaction.
- Observed cash handling procedures for accurate transactions and security compliance.
- Adapted quickly to changing store policies and procedures for operational efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
General Manager
Bluebird Winery
Malvern, OH
05.2012 - 12.2015
- Led operational strategy to enhance productivity and streamline processes across multiple departments.
- Directed cross-functional teams to achieve organizational goals and improve service delivery.
- Implemented performance metrics to assess team efficiency and drive continuous improvement initiatives.
- Managed budget allocation, ensuring optimal resource utilization while maintaining cost-effectiveness.
- Head wine maker was in charge of marketing and setting up make your own wine classes.
Steel Worker
Canton Drop Forge
Canton, OH
04.2009 - 12.2011
- Operated forging machinery to produce high-quality steel components.
- Inspected finished products for quality and compliance with standards.
- Collaborated with team members to optimize production workflows.
- Trained new staff on safety protocols and operational procedures.
Police Officer
United States Air Force
Newport News, VA
06.2004 - 12.2008
- Enforced laws and regulations to ensure community safety and security.
- Conducted thorough investigations to gather evidence and document incidents.
- Collaborated with local agencies to enhance public safety initiatives.
- Trained junior officers on protocol adherence and operational procedures.
- combat veteran spent three tours overseas was Medically separated in 2008
Education
Associate of Science - Middle School Education
Kent State University
Kent, Ohio, OH07-2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Goals and performance
- Team building and leadership
- Team motivation
Timeline
Store Manager
AutoZone
03.2016 - Current
General Manager
Bluebird Winery
05.2012 - 12.2015
Steel Worker
Canton Drop Forge
04.2009 - 12.2011
Police Officer
United States Air Force
06.2004 - 12.2008
Associate of Science - Middle School Education
Kent State University