Theodore Halter
Landenberg,PA
Summary
Adaptable onboarding supervisor known for delivering exceptional customer experiences. Expertise in managing complex builds and optimizing onboarding processes while fostering collaboration across teams to drive impactful results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Onboarding Supervisor
Ntirety
Newark, DE
01.2024 - 12.2025
- Ensured timely delivery of over 100 projects, enhancing customer satisfaction through effective experience management.
- Acted as key post-sales contact, managing client relations until operational hand-off.
- Facilitated onboarding of complex builds, keeping customers informed of deadlines and status updates.
- Coordinated with sales architects to prepare necessary documentation for seamless implementation.
- Offered technical expertise to sales teams, enhancing solution effectiveness for clients.
- Communicated with customers, departments, and third-party vendors to support seamless deployments.
- Established cross-functional relationships to enhance collaboration across the organization.
- Streamlined resource allocation for onshore and offshore teams, improving onboarding process efficiency.
Implementation Specialist
Ntirety
Newark, DE
08.2021 - 01.2024
- Worked closely with account executives to onboard high-revenue clients, facilitating a smooth transition from sales to onboarding.
- Functioned as primary contact for clients throughout the onboarding phase, managing timelines and expectations proactively.
- Executed quality assurance measures for onboarding processes, enhancing overall client experience.
- Investigated and resolved obstacles in onboarding journey, ensuring timely and smooth transitions for clients.
- Conducted engaging onboarding calls, collaborative working sessions, and comprehensive product walkthroughs with clients.
- Developed private cloud environments using VMs and firewalls to support secure and efficient onboarding.
- Installed and configured servers and networking devices within data center facilities.
T2 Technician
Pegasus Technologies
Kennett Square, PA
07.2019 - 07.2021
- Troubleshot, managed, and resolved technical issue tickets while serving as point of communication between clients, partners, and internal support teams.
- Diagnosed and resolved issues across diverse software, hardware, and networking environments.
- Built and provisioned new machines to align with client requirements and technical standards.
- Collaborated with Tier 1 lead and Tier 3 support to resolve technical product issues, maintaining constant communication with customers.
- Administered Active Directory, including user management and access configurations.
- Provided reliable assistance to meet customer needs.
- Performed Exchange Online user setup and configuration to support
client email environments. - Managed, tracked, and completed service tickets using Autotask.
- Provided real‑time customer support via phone, Microsoft Teams, Zoom, and other communication channels to address client needs.
Provisioning Manager
Hosting
Newark, DE
10.2015 - 02.2019
- Led a global team of 10 skilled members who were responsible for completing work orders submitted by sales.
- Manage and optimize onshore and offshore resources related to
customer on-boarding. - Developed job title and training structure to support team growth and enhance managed services delivery through process improvements.
- Achieved a 90+% customer satisfaction rating from 100+ medium to large business clients.
- Created processes that reduced the overall time it took to for the
company to recognize revenue. - Ensured each customer received high-quality support during every engagement.
Provisioning Supervisor
Ntirety
Newark, DE
01.2012 - 10.2015
- Coordinated team output and delegated daily workload to ensure operational efficiency.
- Investigated and triaged various escalated issues from our support
and leadership teams. - Provided real-time feedback on employee performance.
- Met or exceeded delivery metrics assigned by the leadership team
for the 3 years I was supervisor. - Created and maintained customer on-boarding processes.
- Built out environments in Private cloud environments VMs, FWs, Appliances.
- Built out physical devices in a data-center environment. Servers
and firewalls. - Completed resource upgrades, various software installations and
allocating NAS/SAN.
Education
High School Diploma -
Delcastle Technical HS
Wilmington, DE06-1999
Skills
- Customer onboarding
- Software onboarding processes
- Cloud onboarding strategies
- Project management
- Service delivery management
- Client relationship management
- Technical troubleshooting
- User account management
- System configuration
- CRM proficiency
- Microsoft Office suite
- Windows operating system
- Documentation management
Certification
ITIL V3
Timeline
Onboarding Supervisor
Ntirety
01.2024 - 12.2025
Implementation Specialist
Ntirety
08.2021 - 01.2024
T2 Technician
Pegasus Technologies
07.2019 - 07.2021
Provisioning Manager
Hosting
10.2015 - 02.2019
Provisioning Supervisor
Ntirety
01.2012 - 10.2015
High School Diploma -
Delcastle Technical HS