Driven and decisive professional offering several years of experience managing shipboard human resources teams to deliver compliance, personnel communication, and workforce programs. Flexible and focused, with expertise in onboarding and documentation, mediation, staff training and development, and complex problem resolution.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Onboarding Supervisor
Norwegian Cruise Line Holdings
Miami, FL
04.2016 - 09.2024
Supervised the Onboarding Administration team of 15 people while they assist potential crew members through the initial documentation process required to work onboard
Guide the team as they gather, review, and enter candidate documentation.
Review the entered data in applicant tracking system
Provide training and support to new Onboarding Administrators.
Generate weekly reports for the three NCLH brands: Norwegian Cruise Lines, Regent Seven Seas, and Oceania Cruises. These reports are used throughout the department (i.e., Onboarding, Scheduling, and Recruitment) to show cancellations and timelines for new hires, as well as the retention data of current crew members.
Conduct post recruitment analysis for the department
Provide Custom Border Patrol (CBP) weekly Joiners Report for the turn-port cities
Provide leaver reports for CBP in New York outside of regular office hours
Coordinate with the Assignment Specialists team to ensure that the pipeline of applicants is at par level and meets the upcoming needs of the vessels.
Elevate any additional manning needs to the Talent Acquisition Manager in a biweekly meeting to conduct recruitment and processing before the pipeline is dry.
Ensure backgrounds are requested correctly maintaining confidentiality and compliance
Working closely with our 3rd party vendor ensuring timely and accurate processing of International and local background checks
Included but not limited to License, Criminal, Review
Reports that had any infractions were revied with the Director of Investigations/Security Operations
Audit local police reports for all new hires were being requested
Used Verified Credentials the annual backgrounds current for the crew on the private islands, so they could comply with local authorities’ requirements for local work permits
Maintain accurate pipeline and gap pool numbers in the applicant tracking system, and provide reports to ensure that the recruitment/hiring process is done in a timely and cost-effective manner.
Work closely with the medical department to prioritize the pre-employment medical clearance processes
Volunteer as one of the Safety/Fire Wardens for Shipboard HR Operations Department.
Manage team-building functions for the department, which consists of 90+ people.
Host activities to build and maintain a cohesive relationship between departments.
Reimbursement expenses reviewed and approved/denied travel expenses for embarking/debarking crew for all three brands.
Ship Administrator Fleet Personnel
10.2009 - 03.2016
Manage the process of collecting and verifying documentation including ordering/reviewing background for joining crew and global hiring partners (new hires/rehires) is compliant with international and local requirements
Responsible for all logistic requirements for joining crew, which includes air transportation, ground transportation and hotel arrangements for my assigned ship
Assist in auditing invoices with the Fleet Account Coordinator to ensure crew movement invoices are valid and correct including hotel and meals, ground transportation, port agent fees, and airline tickets fees and expenses
Coordinate with the Assignment Specialists team, Travel team and Global Hiring Partners to research and procure the most cost-effective travel, while maintaining compliance with established policies, and applicable regional visa restrictions.
Recruitment Administrator
12.2007 - 10.2009
Execute “Welcome” calls and set up pre-employment Physicals, order background checks when needed
Data entry all information into the PeopleSoft database system
Schedule applicants to apply for MMD Cards at Coast Guard Regional Exam Centers and orchestrate their travel throughout the United States
Maintain applicant retention during the hiring process and prepare them for STCW training in Hawaii in order to join the ship
Oversee the weekly Hiring reports required by my Manager and Supervisor, maintain Recruiter hiring pages
Update weekly reports, Training Query, Training Schedules, Preliminary reports.
Director, Marine and Technical Supply Chain Management at NORWEGIAN CRUISE LINE HOLDINGS, LTDDirector, Marine and Technical Supply Chain Management at NORWEGIAN CRUISE LINE HOLDINGS, LTD
Assistant Human Resource Operations Manager at Norwegian Cruise Line HoldingsAssistant Human Resource Operations Manager at Norwegian Cruise Line Holdings