Theodore Jenkins
Woodbury Heights
Summary
Results driven professional with a strong background in team leadership and customer service at Chick Fil A. The ability to enhance efficiency and maintain high standards of cleanliness. Extremely skilled in training and motivating a team while still effectively managing a shift and resolving customer related issues to ensure satisfaction.
Overview
3
3
years of professional experience
Work History
Shift Leader
Chick Fil A
05.2023 - Current
- Main area of focus of mine was cleanliness
- Assisted in coordinating daily team activities to meet operational goals.
- Learned safety protocols and procedures to maintain a secure work environment.
- Supported inventory management by organizing supplies and ensuring stock availability.
- Communicated effectively with team members to enhance workflow efficiency.
- Implemented best practices for cleanliness and organization in the workspace.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced setting.
- Monitored equipment functionality and reported issues for timely maintenance.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Firefighter
Woodbury Heights Fire Department
01.2023 - Current
- Conducted regular inspections of firefighting equipment to ensure operational readiness and compliance with safety standards.
- Trained new firefighters on safety protocols, equipment usage, and emergency response procedures to enhance team performance.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
Education
No Degree - Emergency Medical Services
Rowan College At Gloucester County
Sewell, NJ12-2025
High School Diploma -
Gateway Regional Highschool
Woodbury Heights, NJ06-2025
No Degree - Interior Firefighting
Gloucester County Fire Academy
East Greenwich, NJ03-2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Strong verbal and written communication
- Team motivation
- Training assistance
- Assigning work
- Inventory counts
- Sales and upselling
Timeline
Shift Leader
Chick Fil A
05.2023 - Current
Firefighter
Woodbury Heights Fire Department
01.2023 - Current
No Degree - Emergency Medical Services
Rowan College At Gloucester County
High School Diploma -
Gateway Regional Highschool
No Degree - Interior Firefighting
Gloucester County Fire Academy