Summary
Overview
Work History
Education
Skills
Timeline
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Theodore Johnson

Theodore Johnson

Scranton,PA

Summary

My main objective is to find a company that I can help grow and advance my skills as a supervisor.

  • Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

25
25
years of professional experience

Work History

Shift Supervisor

Boston Market
Philadelphia , PA
09.1997 - 08.2000
  • Able to interact with Customers
  • Able to work in a fast-paced environment
  • Received inbound orders, inventory, rotate stock
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.

Shift Supervisor

Mcdonalds 22nd and Lehigh
Philadelphia , PA
01.1993 - 07.1997
  • Able to interact with Customers
  • Able to work in a fast-paced environment
  • Received inbound orders, inventory, rotate stock
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.

Supervisor

Prepared Meals
Moosic, PA
06.2005 - Current
  • Prepared Meals total yrs
  • Worked 17
  • Supervisor for 2yrs in Moosic PA facility Supervisor for 1yr in Philadelphia PA facility the remaining 14yrs started as a helper delivering to the schools
  • Then I transferred into the warehouse and learned everything that Qualified me to become a supervisor.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

Epa Certification - H.v.a.c

Orleans Text
Philadelphia, PA
06.2005

G.e.d - General Studies

Onley High School
Philadelphia, PA
01.1995

Skills

  • Shipping and Receiving
  • Cycle Count
  • Supervised up to 10 employees
  • Picking Product
  • Putting away Product
  • Able to operate Reach truck, dock stocker, riding jack, and walk behind jack
  • Inventory
  • 17yrs Warehouse experience
  • Department Oversight
  • Job Assignments
  • Time Management
  • Multitasking and Organization
  • Employee Training
  • Team Assignments
  • Shift Coverage
  • Leadership

Timeline

Supervisor

Prepared Meals
06.2005 - Current

Shift Supervisor

Boston Market
09.1997 - 08.2000

Shift Supervisor

Mcdonalds 22nd and Lehigh
01.1993 - 07.1997

Epa Certification - H.v.a.c

Orleans Text

G.e.d - General Studies

Onley High School

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Theodore Johnson