Theodore McLean
Lakeland,FL
Summary
Experienced team leader in the field of insurance. Over 10 years experience handling auto claims. Dedicated to problem solving and solution oriented. Experience leading claims teams to top quartile results through relationship building and individualized coaching.
Overview
12
12
years of professional experience
Work History
PIP Supervisor
GEICO, April 2018-November 2019
Lakeland, FL
11.2022 - Current
- Manage team of six in a Personal Injury Protection unit specializing in coverage and injury investigation
- Provide guidance and training to team on PIP laws/statutes
- Work with team members to develop individual plans for the achievement of unit goals and resolution of performance obstacles
Bodily Injury Claims Supervisor
GEICO
Lakeland, FL
01.2022 - 11.2022
- Managed team of five examiners in a attorney represented bodily injury unit.
- Provided guidance and training to examiners
- Oversaw all demand responses
- Managed reserves and authority for unit
- Exceeded department closure goals
Liability Claims Supervisor
GEICO
Lakeland, FL
11.2019 - 01.2022
- Managed team of six adjusters in a unit that specialized in handling complex coverage investigations and disputed liability
- Trained and provided guidance to adjusters regarding coverage and liability
- Recommended and communicated goals to help team excel against targets
Management Development Program Coordinator
GEICO
Katy, TX
08.2016 - 03.2018
- Managed 50+ associates enrolled in the GEICO Management program
- Met with associates weekly to provide leadership guidance, feedback, and insight as to company culture
- Met with department managers weekly to review status of associates enrolled in program
- Led and coordinated leadership workshops and seminars
CSR Supervisor
GEICO
Katy, TX
01.2015 - 07.2016
- Led team of 10 associates in call center environment specializing in new claim intake and property damage claims
- Monitored and managed service level goals and customer hold times
- Led department-wide events and contests to promote associate engagement
Bodily Injury Claims Adjuster
GEICO
Katy, TX
01.2014 - 01.2015
- Interviewed and spoke with claimants, witnesses, police officers, doctors and other parties to determine claim settlement or denial
- Reviewed, evaluated, and adjusted claims to promote fair and prompt settlement
- Worked with staff and fee counsel to resolve litigation matters
Liability Claims Adjuster
GEICO
Lakeland, FL
06.2012 - 12.2013
- Negotiated and settled claims according to information presented through reports, research and data verification
- Conducted liability and coverage interviews with claimants, insureds, and witnesses to gather information and evaluate claims
Education
Bachelor of Science - Business Administration
Florida Southern College
05.2012
Skills
- Excels in team leadership
- Communication
- Multitasking
- Microsoft Office
- Lean Six Sigma Green Belt
- Florida Licensed- 620- all lines
Timeline
PIP Supervisor
GEICO, April 2018-November 2019
11.2022 - Current
Bodily Injury Claims Supervisor
GEICO
01.2022 - 11.2022
Liability Claims Supervisor
GEICO
11.2019 - 01.2022
Management Development Program Coordinator
GEICO
08.2016 - 03.2018
CSR Supervisor
GEICO
01.2015 - 07.2016
Bodily Injury Claims Adjuster
GEICO
01.2014 - 01.2015
Liability Claims Adjuster
GEICO
06.2012 - 12.2013
Bachelor of Science - Business Administration
Florida Southern College
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