Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kyshawn Keller

Rosharon,TX

Summary

Results-driven IT Support Engineer with a proven track record at MD Anderson and Tri Supply, enhancing system performance through proactive maintenance and timely upgrades. Skilled in remote desktop support and network troubleshooting, I effectively resolved technical issues, boosting user satisfaction and minimizing downtime. Strong communicator dedicated to optimizing IT processes and improving team efficiency.

Overview

4
4
years of professional experience

Work History

IT Support Engineer

Tri Supply
08.2022 - Current
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
  • Used ticketing systems to manage and process support actions and requests.

IT Engineer

MD Anderson Cancer Center Mays Clinic
01.2022 - 09.2022
  • Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
  • Developed comprehensive documentation for IT processes and sharing knowledge with team members.
  • Improved system efficiency by optimizing network infrastructure and implementing new technologies.

Education

Houston Community College
Houston, TX

Hightower High School
Missouri City, TX

Skills

  • Remote desktop support
  • Network troubleshooting
  • Help desk support
  • IT asset management
  • Communication
  • Microsoft
  • Time Management
  • Understanding of diverse computer systems and networks
  • Knowledge of internet security and data privacy principles
  • Outstanding organizational
  • Problem solving

References

Kydarius Castillo ( Tri Supply Supervisor ) (832) 657-9635

Domane Huggart ( IT Engineer Tech) +1 (832) 547-7102

Khalil Robinson ( IT Engineer Tech) +1 (281) 924-0849

Timeline

IT Support Engineer

Tri Supply
08.2022 - Current

IT Engineer

MD Anderson Cancer Center Mays Clinic
01.2022 - 09.2022

Houston Community College

Hightower High School
Kyshawn Keller