Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theodore Turnbeaugh

Middleburg,FL

Summary

Eager professional seeking to transition into a new career. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Able to grasp highly technical concepts quickly and independently.

Overview

12
12
years of professional experience

Work History

Customer Care Manager

Quid
11.2021 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, and empathetic responses to customer concerns.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Estimator

Fortiline Waterworks
06.2019 - 11.2021
  • Analyzed and calculated field measurements, survey plans and plot plans to create proposals and process work orders.
  • Prepared material orders to complete projects on time and within budget.
  • Delivered comprehensive bid proposals for projects and gained client approval on costs.
  • Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
  • Analyzed designs and performed accurate cost analysis.
  • Utilized Take off software to assist in calculating project material required to construct the project.
  • Negotiate with vendors on material pricing for projects to increase our chances on being awarded the project.
  • Work closely with both customers and colleagues to determine the most cost effective way to quote the job.

Inside Sales Representative

Fortiline Waterworks
02.2013 - 06.2019
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
  • Managed friendly and professional customer interactions.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Used digital methods and traditional telephone approaches to generate sales leads.
  • Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
  • Answered customers' questions regarding products, prices and availability.
  • Emphasized product features based on analysis of customers' needs.

Warehouse Associate

Fortiline Waterworks
11.2012 - 02.2013
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.

Education

Bachelor of Science - Civil Engineering

University of North Florida
Jacksonville, FL
03.2013

Associate of Science - Engineering (Pre-Engineering)

Florida State College At Jacksonville
Jacksonville, FL
03.2010

Skills

  • Customer Relationship Management
  • Blueprints and schematics
  • Calculating cost factors
  • Computer Savvy
  • Data Collection
  • Schedule oversight
  • Budgeting
  • Project coordination
  • Customer Relationship Management
  • Document analysis
  • Flexible & Adaptable
  • Responsible
  • Customer Relations
  • Goal Oriented Approach

Timeline

Customer Care Manager

Quid
11.2021 - Current

Estimator

Fortiline Waterworks
06.2019 - 11.2021

Inside Sales Representative

Fortiline Waterworks
02.2013 - 06.2019

Warehouse Associate

Fortiline Waterworks
11.2012 - 02.2013

Bachelor of Science - Civil Engineering

University of North Florida

Associate of Science - Engineering (Pre-Engineering)

Florida State College At Jacksonville

Similar Profiles

CREATE PROFILE
Theodore Turnbeaugh