Summary
Overview
Work History
Education
Skills
Timeline
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Theopher Pontevedra Lose

Jersey City,NJ

Summary

Customer service professional with a strong drive for continuous growth and learning across diverse roles. Skilled in delivering exceptional customer service, enhancing brand presentation, and maintaining organizational excellence. Passionate about fostering both personal and team development.

Overview

9
9
years of professional experience

Work History

Special Events Ambassador

Liberty Science Center
06.2024 - Current
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.

Guest Ambassador

Liberty Science Center
02.2024 - 06.2024
  • Welcomed guests and made immediate connections in order to ensure a pleasant experience.
  • Resolved guest issues efficiently, maintaining professionalism and positive attitude throughout interactions.
  • Helped to create entertaining, fun and memorable guest experiences.

Full Time Pro Associate[Team Building Facilitator]

Nike Factory Store
06.2017 - 08.2019
  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
  • Facilitated high-quality training and development sessions, ensuring participants a thorough understanding of the subject matter.
  • Built effective working relationships between departments.
  • Consistently enrolled guests in store membership programs increasing store conversion.
  • Promoted and boosted in-store and online sales, contributing to increased revenue.
  • Consistently reviewed Key Performance Indicators(KPIs) to track performance and identify areas for improvement.

Assistant Store Manager

GameStop
06.2015 - 01.2017
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Consistently enrolled new members, exceeding monthly targets.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Education

Bachelor of Science - Marketing Management

Saint Peter's University
Jersey City, NJ
08.2025

Skills

  • Customer Engagement
  • Team Management
  • Brand Awareness
  • Product Knowledge
  • Customer Education
  • Event Coordination
  • Problem-Solving

Timeline

Special Events Ambassador

Liberty Science Center
06.2024 - Current

Guest Ambassador

Liberty Science Center
02.2024 - 06.2024

Full Time Pro Associate[Team Building Facilitator]

Nike Factory Store
06.2017 - 08.2019

Assistant Store Manager

GameStop
06.2015 - 01.2017

Bachelor of Science - Marketing Management

Saint Peter's University

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Theopher Pontevedra Lose