THEOPHILE LAUREAT
LSG SKY CHIEFS
Seattle,WA
2
Languages
13
years of professional experience
Customer-focused professional with a proven history in delivering exceptional service. Skilled in resolving complaints and building strong relationships that enhance customer satisfaction and loyalty. Committed to improving experiences through effective communication and problem-solving.
Work History
Catering Driver
2 Years 6 Months- Executed transportation of vital food and supplies with loaded truck box, ensuring prompt availability for aircraft operations.
- Applied proper lifting techniques to load and unload catering equipment and food items onto airplanes, maintaining safety and operational standards.
- Managed food catering operations on airplanes, ensuring prompt service and high-quality customer interactions.
- Oversaw various tasks at once, prioritizing quality assurance to uphold operational excellence.
- Informed team members promptly about any alterations or setbacks in the delivery schedule to maintain operational efficiency.
Bilingual Customer Service Representative
2 Years 3 Months- Provided comprehensive training on car seat safety features to ensure proper usage and compliance.
- Executed call handling procedures by promptly answering incoming calls and delivering courteous greetings to establish a positive rapport with callers.
- Facilitated customer interactions by utilizing bilingual communication skills to ensure clarity and understanding.
- Managed customer interactions in Spanish and English, providing prompt responses to inquiries and effective solutions to issues.
- Demonstrated step-by-step car seat installation methods to facilitate customer understanding and confidence.
Supervisor Call Center Representative
1 Year- Supervised daily operations to ensure adherence to safety protocols and efficiency standards.
- Trained and mentored team members on operational best practices and compliance measures.
- Streamlined workflow processes to enhance productivity and reduce downtime across departments.
- Conducted regular performance evaluations to identify areas for improvement and support employee development.
- Developed training materials that improved onboarding processes for new employees, enhancing retention rates.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Driver
1 Year 3 Months- Navigated city routes efficiently, ensuring timely arrivals for passengers.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance.
- Provided exceptional customer service, addressing passenger inquiries and concerns promptly.
- Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
- Communicated effectively with customers regarding order updates and delivery status.
- Collaborated with team members to strategize on peak hours, maximizing service capacity during busy periods.
French/English game tester
1 Year 1 Month- Formulated proactive approaches for early problem detection within the development lifecycle.
- Conducted thorough evaluations of games to guarantee adherence to functionality and performance benchmarks.
- Identified opportunities for improvement in existing features and proposed new design concepts by leveraging user experience data.
- Managed full regression testing processes for game updates, verifying stability and performance of new patches.
Customer Care Representative
2 Years 1 Month- Communicated effectively with customers via phone, email, and online chat to address inquiries and concerns.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
- Processed customer orders accurately and efficiently.
- Processed customer orders with accuracy and efficiency, contributing to smooth operations.
French & English Tester/repairer & game’s tester
1 Year 4 Months- Assembled and corrected errors in Sony games and applications to enhance user experience
- Collaborated on project for Sony Inc to support product development
- Assisted with electronic troubleshooting.
- Explained application usage to customers and unlocked restricted features to improve accessibility
Education
Associates in Art
GED
Highschool diploma
Skills
Catering logistics
Thorough in quality assurance
Effective issue resolution
Bilingual communicator
Skilled in MS Office tools
Customer support
Versatile and responsive
Time management
Collaborative communication
Open-mindedness
Positive demeanor
Conflict resolution
LANGUAGES
French
Fluent
Timeline
Catering Driver
LSG SKY CHIEFS
03.2024 - CurrentRead More
Bilingual Customer Service Representative
DIONO LLC
07.2021 - 10.2023Read More
Supervisor Call Center Representative
Good To Go! / WSDOT / Apple One
07.2020 - 07.2021Read More
Driver
Uber, Lyft, Postmates, DoorDash
10.2018 - 01.2020Read More
French/English game tester
Nintendo of America
11.2017 - 12.2018Read More
Customer Care Representative
Xerox/ Verizon Wireless project
10.2015 - 11.2017Read More
French & English Tester/repairer & game’s tester
Sony Inc
07.2013 - 11.2014Read More
Highline College
Associates in Art
Read More
Highline College
GED
Read More
BOBOKOLI
Highschool diploma
Read More