Experienced Linux and Monitoring Professional with over Five years of valuable Technical Experience designing,building, Monitoring,configuring, and troubleshooting Red Hat Linux systems as well as Windows Server on both physical systems and virtual platforms. Comfortable working in Development, Testing, staging and Production environments. A highly motivated professional, with great communication skills. Excellent customer service, sales and product support abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Infrastructure and Application Monitoring Engineer
Department Of Veterans Affairs (Subcontractor)
04.2022 - Current
Support Department of Veterans Affairs Cloud Operations and Migrations Services.
Support applications systems transition to VA enterprise-level cloud computing (the VAEC) environment.
Responsible for profile set-up and implementing monitoring, what causes alert, and who receive alerts.
Performed preventative maintenance to keep our Monitoring tools and equipment functional and optimized.
Implement integrated VA Cloud Native architectures, operate, and coordinate secure, integrated cloud environment
Trained and mentored competent and flexible workforce to meet project needs and promote a positive work environment.
Developed positive working relationships with stakeholders to effectively coordinate work activities.
Provided input to team lead regarding areas for process and procedural improvement.
Conducted research to identify and evaluate new technologies and concepts.
Senior System Support Engineer
Rackspace Technology
06.2020 - Current
Managed installation, upgrade and deployment projects and provided on-site direction for network engineers
Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation
Participated in all phases of system development life cycle, from requirements analysis through system implementation
Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects
Installed, configured, tested and maintained operating systems, application software and system management tools
Performed root cause analysis and general troubleshooting on AWS platform
Removed malware, ransomware and other threats from laptops and desktop systems
Managed and monitored all installed systems for highest level of availability
Built and maintained network infrastructure consisting of Windows, Linux and virtual products
Collaborated with outside departments to implement system-wide improvements
Monitored systems in operation and quickly troubleshot errors.
Infrastructure System Monitoring Engineer
DataBank
06.2021 - 07.2022
Support development activities including troubleshooting and resolving issues in our dev, test and production environment.
Creating custom APIs for legacy components to communicate with ScienceLogic, ServiceNow and Zabbix
Developing application customization using scripting, forms, lists, tables, Business Rules, UI Scripts, Workflows, Flow Designer, PowerPacks, etc. to deliver solutions that meet requirements.
Writing Alert correlation rules(rule based) using scripting
Coordinates with Customer Success Managers to address any technical issues impacting a Customer's success
Proactively looks for ways to improve processes and innovate the support experience
Support Environment with DRBD, Corosync and Pacemaker
Managed key information technology, security risk assessment and compliance programs for proactive risk management.
Infrastructure System Monitoring Engineer
Rackspace Government Solutions
07.2018 - 06.2020
Design, installation, configuration, troubleshooting and maintaining of multi tenant environment network monitoring and systems dashboards through Science-logic Em7
Proactively monitor and support health and performance of converging wireless, voice and video to server virtualization and cloud computing, and data center networks
Manage SL1 configuration, apply patches, and create custom configurations as needed
Perform administrative tasks and application support for SL1 platform and create and maintain monitoring and notification rules
Provide core NSM (network and systems management) capabilities: system and network performance management, including monitoring bandwidth usage and availability; asset and configuration management; and helpdesk
Manage fault and performance administration of significant number of distributed and connected entities networks components as well as develop and implement recommendations to address service issues/alerts
Work outside immediate discipline to coordinate group of people in troubleshooting wide-scale problem; serve as point-of-contact across several areas or disciplines to solve major network outages with high impact or visibility
Troubleshooting and drive to resolution service critical problems including delivery of verbal and/or written updates to management
Providing level of escalation for network and SLA compliance related issues
System monitoring, alerting, problem logging, and coordinate tasks effectively to troubleshoot issues for prompt resolution
Participate in Organizational Disaster Recovery exercises
Provide emergency after hours support for mission critical systems as require
Perform system upgrades and or maintenance after hours as required
Resolved Clients issues, improved operations and provided exceptional client support
Participated in meetings to discuss Remediation opportunities
Contributed to team results in fast-paced Production environments
Infrastructure System Monitoring Engineer
Datapipe(Acquired By Rackspace)
05.2018 - 08.2018
System monitoring, alerting, problem logging, and coordinate tasks effectively to troubleshoot issues for prompt resolution
Perform administrative tasks and application support for SL1 platform and create and maintain monitoring and notification rules
Manage SL1 configuration, apply patches, and create custom configurations as needed
Supported needs of Device Monitoring with skill and efficiency
Followed all policies, regulations, dress codes and schedules
Contributed to team results in fast-paced Production environments
Red Hat System Administrator
Beyond Technologies LLC
02.2017 - 02.2018
Installing, upgrading and configuration of Red Hat Linux and involved in creating new users, groups and setup their home directories and appropriate access restrictions to software, directories, and files
Monitoring and servicing issues relating to LAMP stacks
Applying patches, installing monitoring tools like Nagios, upgrading packages using corn on server clusters
Configuring servers to provide networking services, File Transfer Protocol (FTP),network file system (NFS) and server message block (SMB), Simple Mail Transfer Protocol (SMTP), secure shell (SSH) and Network Time Protocol (NTP)
Manage disk and file usage
Performed assigned audit activities timely and effectively
Provide excellent end user experience, which includes resolving potential or actual technical issues
Have Experience and working knowledge of Network Operation Center Operations
Identifies, diagnoses and resolves problems affecting system and network performance
Tuned system performance to optimize efficacy of new and existing hardware components
Created and serviced administrator and user accounts on Linux-based systems, managing Several deployments
Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments
Maintained flexible schedule and responded to after-hours and weekend emergencies
Education
Bachelor of Science - Technical Computer Management
Devry University
Raleigh, NC
06.2010
Skills
Networking
Nagios
SolarWinds/N-able
Zabbix
PRTG
Sciencelogic EM7(SL1)
Red Hat Certified System Administrator
VM Server deployment
Remote Monitoring
SNMP Monitoring
SQL Server Database
Mission Monitoring
Certified Scrum Master
LogicMonitor
AWS EC2
Service now
System Engineering
Systems upgrading
Debugging systems
System backups, snapshots
Systems monitoring
Technical analysis
Project Management
Cloud services
Certification
Red Hat Certified System Administrator
Computer Hardware Technician
Computer Networking Technician
Sciencelogic Operator Certification
Sciencelogic Dashboards Certification
Sciencelogic Certified Professional
AWS Certified Cloud Practitioner
Scrum Master
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Infrastructure and Application Monitoring Engineer
Department Of Veterans Affairs (Subcontractor)
04.2022 - Current
Infrastructure System Monitoring Engineer
DataBank
06.2021 - 07.2022
Senior System Support Engineer
Rackspace Technology
06.2020 - Current
Infrastructure System Monitoring Engineer
Rackspace Government Solutions
07.2018 - 06.2020
Infrastructure System Monitoring Engineer
Datapipe(Acquired By Rackspace)
05.2018 - 08.2018
Red Hat System Administrator
Beyond Technologies LLC
02.2017 - 02.2018
Bachelor of Science - Technical Computer Management
Advanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans HealthcareAdvanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans Healthcare
VETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits AdminVETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits Admin
Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)