Theophilus Okoe

• Provided direct support to patients in behavioral health units.
• Monitored patient behavior and reported significant changes to staff.
• Maintained a safe and clean environment for patients and staff.
• Collaborated with interdisciplinary teams to coordinate care efforts.
• Documented patient interactions and progress in medical records.
• Educated patients on coping strategies and life skills techniques.
• Documented behavioral incidents to keep accurate records.
• Monitored patient safety in all areas of the facility.
• Assessed patient behavior, reactions and responses to treatment plans.
• Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
• Organized daily activities such as arts and crafts, games, and music therapy that promote healthy coping skills.

Measured and recorded vital signs of clients to monitor health status.

• Documented patient progress and behavioral changes accurately and timely.
• Assisted in implementing individualized treatment plans for patients.

• Implemented behavior intervention plans for clients with developmental disorders.
• Assisted in conducting assessments to identify client needs and goals.
• Collaborated with bcba clinicians to develop individualized treatment strategies.
• Maintained a safe and supportive environment during therapy sessions.
• Participated in team meetings to discuss client progress and program improvements.
• Tracked data and monitored progress of student's goals and objectives.
• Provided direct one-on-one instruction to children with autism in a variety of settings.
• Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
• Facilitated social skills for children with Autism Spectrum Disorders (clients ).
• Documented client progress accurately in behavior tracking systems.

• Follow and implement study guide plans and teaching guide courses in class.
• Direct support on residence(re directing behaviours personal grooming helping with Adls .
• Ensure students idividual plans are followed and data inputs for reviews by case managers
• Scheduling and taking clients for thier appointments

• Recieving delIvery of store replenishments inspection and scan counting reconciling inventory and supplies by sorting and moving all supplies unto various departments and storage as needed with fork lift.
• Responsible for store fullfillment and set ups for the day and seasonsonal planograms.
• Responsible for night staff , operations reviews night staff for necessary training

• Reviews and evaluates driver’s licenses and renewal application documents.
• Responsible for issuing driver’s licenses and Processing renewals by entering and processing customer information.
• Addresses and resolves business-to-business and customer inquiries on state policies , licensing a vehicle,truck moped etc and ids registration, and titling.
• Cashiers and processes payment transactions.
• Responsible for vehicle registration and titling.
• Information to the public door advocate and enquiries and screening customers on documentation elegibility and requirements for processing.

• Built reliable customer relationships through exceptional service, contributing to sales growth.
• Trained new staff on departmental operations goals and processes.
• Managed merchandise display, inventory, price tagging, packaging, and reporting for supervisors.
• Ensured product quality by reviewing appearance, checking codes, and rotating products.
• Completed day-to-day duties accurately and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.

• Facilitated and addressed customer requests by handling and resolving complaints.
• Cashiering
• Responsible for receiving and preparing supplier orders, assigning and closing cash registers, and merchandising displays.
• Demonstrated expertise in reducing shop losses as a result of pilfering and shoplifting.
• Delivered optimal client satisfaction and experience by interacting with customers for win win thus B2B and B2C

• Oversaw and managed developmental plans for patients.
• Prepared progress reports of patients for their respective case managers.
• Demonstrated expertise in managing patients' general well-being such as appointment scheduling, drug administration, and personal grooming.
• Med Aid and Cardiopulmonary Resuscitation (CPR) Certified

• Demonstrated service delivery with the responsibility of processing Deli products, merchandise setups and display, In charge of verifying adherence with FIFO and stock counts.
• Responsible for inspecting supplies from corporate and order reconcillations to achieve set quality standards and meeting departmental sales targerts.
• Pricing principles and appropriate product price tagging.
• Preparing weekly departmental reports on sales to the store director.

• Demonstrated experience as lead liaison between Lowes contractors and management.
• Facilitated effective training for new hires on sales operations.
• Established, managed, and sustained relationships with customers by efficiently handling orders, returns, and complaints.
• Merchandising Display.
• Supervised logging, plumbing, lumber, floors, paints, and lighting.

• Provided top-notch customer service; answering phone calls and responding to customer emails.
• Liable for processing transactions, ordering of linen for housekeeping, and making arrangements for dirty linen pickups.
• Coordinated and delivered successful events and confirmed surpassing of client's tailored requirements.
• Handled and resolved customer complaints resulting in customer satisfaction and repeated sales and referals.

• Sorted packages efficiently to ensure timely and accurate deliveries.
• Engaged with customers to provide assistance and resolve inquiries effectively.
• Collaborated with team members to optimize workflow and enhance operational efficiency.
• Provided support on delivery routes to ensure smooth and punctual service.
• Assisted in loading packages safely to maintain order and prevent damage during transit.
• Adhered to safety compliance protocols to ensure a secure working environment.

• Responsible for training new hires and overseeing their compliance with operational procedures a franchise.
• Tasked with the preparation of reports on stock levels, customer concerns, and suggested service reviews in franchise reports.
• Coordinated and supervised shift operations.
• Provided exceptional customer service as a customer order taker, processor.
• Executed assigned responsibility in seasonal planograms stocking,merchandising displays shelves ,franchiser responsibilities.

• Led diverse teams to achieve project goals and foster collaboration among members.
• Performed in-depth market research to inform strategic decisions and optimize product positioning.
• Managed brand identity and ensured consistency across all marketing channels to enhance customer engagement.

• Formulated and executed innovative brand strategies to enhance market presence and consumer engagement.
• Led cross-functional teams to achieve project objectives and foster a collaborative work environment.
• Designed and implemented impactful marketing campaigns that effectively promoted products and services.
• Performed extensive market research to gather insights and inform strategic decision-making.

handling customer complaints process customer payments and product enquiries .

• assign technical team and make appointments for client visits
• credit controller ,enuring that client balances and bills are paid before cancelling services.
• liaison between vendors and merchants .