Theopolis Richard Acuna Quiroz

• Enforced company policies consistently while handling disciplinary actions, when necessary, with fairness and respect.
• Developed strong working relationships with staff, fostering positive work environment.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Promoted teamwork within workplace by encouraging collaboration among staff members on various projects.
• Improved staffing during busy periods by creating employee schedules and monitoring call outs.
• Maintained clean, safe, and organized store environment to enhance customer experience.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Defined clear targets and objectives and communicated to other team members.
• Established team priorities, maintained schedules and monitored performance.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

• Charge of all day-to-day field operations
• This includes field direction and guidance of all staff to maintain high levels of customer service and efficiency in safe manner.
• Also responsible for driver check in processes and assignment of work and mandatory overtime assignment if needed.
• Managed 75 Union Bus Operator's
• Plans, manages, and oversees the daily functions, operations, and activities of transit operations, including the day-to-day delivery of public transportation services for fixed route, on-demand, paratransit, and micro transit services.
• Responsible for ensuring the effective and safe operation and maintenance of vehicles, equipment, and facilities including bus stop signs and shelters.
• Assists with opening and closing supervisor duties when needed; provides route coverage during periods of staff shortages.
• Manages and oversees fixed route operator scheduling, timekeeping, and Transit related software.
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in public transportation service delivery and planning; research emerging products and enhancements and their applicability to the needs of the community.
• Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
• 
  

• Overseeing daily operations, Retraining driver's as well new hire, conduct orientation meetings.
• Implement new Changes to operation check in procedures making sure that all drivers are in compliance with DOT (Department of Transportation)
• Supervised team of 120 union Drivers and dispatch
• Keeping up to date with compliance and safety training
• Insure that driver's documents are filled out correctly (I.E Waybills, Pay Expectations and benefit forms.) Help maintain facilities and scheduling maintenance repairs.
• Asset Operations Manager with various projects.

Operating bus: Safely driving motor coach in accordance with fix route schedule.

• Picking up and dropping off passengers: Picking up passengers at designated bus stops and helping them board and exit.
• Collecting fares: collecting fares and selling day passes
• Maintaining order: Keeping order on bus
• Operating radio: Using two-way radio.
• Preparing reports: Preparing accident and incident reports
• Keeping records: Keeping records
• Improved passenger satisfaction by maintaining punctuality and adhering to transit schedules.
• Enhanced transit safety by conducting thorough pre-trip vehicle inspections and addressing any maintenance issues.
• Reduced conflicts on board by enforcing transit rules and regulations, promoting positive environments for all passengers.
• Assisted passengers with special needs, ensuring their comfort and accessibility during transit.
• Streamlined boarding process by efficiently collecting fares and validating passes, minimizing delays in service.
• Strengthened customer relations through courteous interactions with passengers, answering inquiries about routes, schedules, and fare policies.
• Contributed to a clean environment within the bus by regularly inspecting the vehicle interior and addressing any sanitation concerns.
• Upheld company reputation for excellent service by consistently receiving positive feedback from passengers on professionalism and driving skills.
• Supported smooth operations between shifts by effectively communicating relevant information to relief drivers during shift changes.

• Drive safely at all time, prove accurate and helpful customer service
• Transport general public, and prove transit information
• Radio communication of transport details with dispatcher
• Complete necessary daily work shift documents.
• Improved passenger satisfaction by maintaining punctuality and adhering to transit schedules.
• Enhanced transit safety by conducting thorough pre-trip vehicle inspections and addressing any maintenance issues.
• Reduced conflicts on board by enforcing transit rules and regulations, promoting a positive environment for all passengers.
• Assisted passengers with special needs, ensuring their comfort and accessibility during transit.
• Maintained accurate records of daily logs, including mileage, hours worked, incidents encountered, and mechanical checks performed.
• Collaborated with other transit personnel in coordinating detours or alternate routes due to unforeseen circumstances such as construction or accidents.
• Ensured a safe travel experience for all passengers by strictly adhering to traffic laws while navigating various weather conditions.
• Promoted a positive company image through professional appearance, maintaining both the vehicle''s cleanliness and personal grooming standards.
• Followed company policies and procedures and maintained compliance with standards.
• Operated with safety and skill to avoid accidents and delays.
• Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.