Security Guard
Holiday Inn Express Hotel
Union City, NJ
06.2022 - 09.2022
- Completed incident reports regarding violations of policies or procedures.
- Reviewed security logs to ensure proper documentation was maintained.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Greeted customers, answered questions and provided assistance with hotel parking tickets
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently..
- Handled escalated customer complaints and disputes in a professional manner.