Thepy Chanthalangsy
The Merc Co-op
LAWRENCE,KS
5
years of professional experience
Customer-savvy. Accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Work History
Baker
2 Years 2 Months- Prepared a variety of baked goods, ensuring consistent quality and adherence to recipes.
- Maintained cleanliness and organization of workstations, complying with health and safety regulations.
- Collaborated with team members to develop seasonal menus, incorporating customer feedback for innovation.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
Line Cook/Front End Cashier
9 Months- Prepared and cooked menu items following established recipes to ensure quality and consistency.
- Maintained cleanliness and organization of kitchen workspace to uphold health and safety standards.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Collaborated with team members to streamline food preparation processes, enhancing overall kitchen efficiency.
Front of House Server
6 Months- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Managed order processing efficiently, utilizing point-of-sale systems to enhance accuracy.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
Education
GED
Skills
Food safety and sanitation
Cleanliness standards
Attention to detail
Organization
Creative solutions
Customer service
Team player
Adaptive and creative
Active listener
Timeline
Baker
The Merc Co-op
06.2024 - 08.2026Read More
Line Cook/Front End Cashier
Twisted Fresh
08.2023 - 05.2024Read More
Front of House Server
McAlister's Deli
10.2021 - 04.2022Read More
Lawrence High School
GED
Read More