Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Thera Johnson

Hickory,NC

Summary

Quality Management professional with successful career delivering efficiency and standardization, and maintaining all ISO and USP requirements. Drives smooth operation of production and manufacturing lines, coordinate efforts of employees and facilitate communication between management and production departments. Apply creativity in improving manufacturing process to achieve higher productivity and quality of finished goods. Experience in reviewing and interpreting regulatory guidance, implementation of corporate compliance, risk management and corrective action programs.

Overview

12
years of professional experience
1
Certification

Work History

Exela Pharma Sciences
Lenoir, NC

Quality Assurance Supervisor
05.2016 - Current

Job overview

  • Addressed non-conformance issues, pausing production to correct errors.
  • Implemented process improvements to increase productivity in quality assurance operations.
  • Evaluated interactions between associates and customers (other departments) to assess personnel performance.
  • Promoted adherence to quality standards by educating personnel on quality control.
  • Fixed identified issues to improve workflows.
  • Used Microsoft Excel to generate quarterly metrics and presented data to CEO and upper management.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Performed and reviewed deviation investigations.
  • Managed 25 reports that provided 24/7 coverage which included four (4) different shifts and multiple QA departments (QA Operations, QA Retain, QA Label Control, QA Defect Lab, and QA Warehouse).
  • Utilized SAP for inventory purposes.
  • Worked with DEA materials and product.
  • Utilized Hanwell, Lighthouse, and SmartVue systems to review and acknowledge alarms.

Walgreens
Connelly Springs, NC

Senior Certified Pharmacy Technician
05.2011 - 05.2016

Job overview

  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Answered patients' questions
  • Counted, measured and compounded medications following standard procedures.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Supervised four (4) pharmacy technicians and coordinated day-to-day assignments.

Education

Caldwell Community College And Technical Institute
Hudson, NC

Associate of Arts from Business Administration
06.2025

West Caldwell High School
Lenoir, NC

High School Diploma
05.2007

Skills

  • Reading Comprehension
  • Network Performance
  • Process and Performance Improvement
  • Data Tabulation
  • Complex Problem-Solving
  • Production Optimization
  • Project Management
  • Quality Improvement
  • Team Leadership
  • Personnel Scheduling
  • Warehouse Operations

Certification

OSHA 10 Hour Training

Totally Responsible Person

Speed of Trust

7 Habits of Effective People

Good Documentation Practices

Elements Quality Tech Writing

DOT Hazmat

RCRA Training

FDA Audit

Harassment Prevention

Narcan Administration

Advanced Technical Writing

Expert OJT

Timeline

Quality Assurance Supervisor

Exela Pharma Sciences
05.2016 - Current

Senior Certified Pharmacy Technician

Walgreens
05.2011 - 05.2016

Caldwell Community College And Technical Institute

Associate of Arts from Business Administration

West Caldwell High School

High School Diploma

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Thera Johnson