Thereasa Klouw
Grand Haven,MI
Summary
Strategic Director of Transportation with Three years of comprehensive experience in school district transportation operations. Well-versed in coordinating routing and scheduling efforts, overseeing bus maintenance operations and meticulously handling transportation department budgeting. Committed professional possessing strong work ethic and high level of integrity. Familiar with pupil transportation safety standards, laws and regulations.
Safety-conscious School Bus Driver with twenty-two years in school bus transportation work and high regard for student safety. Transported large school district's students on daily routes and field trips and earned high safety ratings every year. Excellent driving and communications skills leading to outstanding results.
Experienced customer service professional bringing 1.25 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about DOT & FMCSA regulations and standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Transportation
Grand Haven Area Public School
Grand Haven, United States
11.2019 - Current
- Created and managed budget for transportation department to cover expenses related to equipment, maintenance, personnel and vehicles.
- Liaised with bus maintenance staff to prepare for annual state bus inspections.
- Planned, scheduled and assigned 215 driver routes and workloads.
- Hired and promoted 65 personnel within transportation department to maintain adequate coverage and top talent.
- Coordinated with principals and bus supervisors to achieve safe loading and unloading zones for school buses and safe vehicular and pedestrian traffic movement.
- Coordinated dispatching of 65 drivers to accomplish daily delivery requirements.
- Instituted school bus purchasing program to enhance and improve annual budgeting process while retiring and selling older buses for additional revenue
- Provided recommendations to superintendent regarding changing school schedules and school cancellations due to weather conditions
School Bus Driver
Grand Haven Area Public School
Grand Haven, Michigan
04.2000 - Current
- Maintained Michigan driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Transported passengers safely along prescribed routes according to tight schedules.
- Communicated information to parents to promote good communication and transparency.
- Obeyed federal, Michigan and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
- Drove bus along assigned route, picking up students.
- Recorded bus route and made notes for substitute drivers.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Transit Bus Operator
Harbor Transit
Grand Haven, MI
01.2017 - 11.2019
- Provided passenger assistance, collected fares and offered schedule and route information.
- Operated with safety and skill to avoid accidents and delays.
- Transported customers to and from areas around Grand Haven & Spring Lake Area.
Lead Logistics Coordinator
Transnet Inc.
Grand Haven, MI
01.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Grand Haven High School
Grand Haven, MI05.1990
Skills
- Federal and State Driving Regulations
- Commercial Drivers License (CDL)
- GPS and Route Planning
- Dispatcher Communication
- Special Needs Passengers
- Vehicle Safety and Maintenance
- Safe Driver Training
- Traffic Laws and Regulations
- Team Meetings
- Operational Safety
- Emergency Situations
- Safety Rules Compliance
- Customer Relationships
- Local Routes Understanding
- DOT Requirements
- Pre- and Post-Trip Inspections
- Safety Techniques
- Defensive Driving Practices
- Student Interaction
- Effective Communication Skills
- Local Street Knowledge
- Mobile Devices
- Licensing Requirements
- Passenger Interaction
- Two-Way Radio Operation
- Insurance Requirements
- Educational Settings
- Compliance Issues
- School Bus Policies
- Local and State Regulations
- Service Dispatching
- Dispatching Procedures
- DOT Inspections
- School Crossing Regulations
- GPS Applications
- Safe Transporting
- Special Events
- Accident Reports
- Emergency Evacuation
- Transportation and Logistics Coordination
- Vendor Liaising
- Demand Forecasting
- Personnel Scheduling
- Critical Thinking
- Customer Satisfaction
- Customer Service
- Analytical Thinking
- Clerical Support
- Verbal and Written Communication
- Training and Leadership
- Logistics Operations Management
- Load Planning Support
- Word Processing
- Shipment Arrangements
- Communications
Certification
- Michigan School of Business Operations, Grand Haven Area Public Schools - Certified Transportation Director
Volunteer
I have a volunteer bartender and rental manager for the local VFW for the past 15 years.
Timeline
Lead Logistics Coordinator
Transnet Inc.
01.2023 - Current
Director of Transportation
Grand Haven Area Public School
11.2019 - Current
Transit Bus Operator
Harbor Transit
01.2017 - 11.2019
School Bus Driver
Grand Haven Area Public School
04.2000 - Current
High School Diploma -
Grand Haven High School
- Michigan School of Business Operations, Grand Haven Area Public Schools - Certified Transportation Director
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