Thereesia Boyd
Denton,GA
Summary
Proven leader at Drylands Brewery At Zia Park Casino, adept in decision-making and customer service, enhancing team performance and guest satisfaction. Excelled in employee training and maintaining workplace safety, showcasing tech-savviness and an energetic approach. Achieved significant inventory cost reduction, underlining a results-driven mindset with a blend of hard and soft skills.
Overview
6
6
years of professional experience
Work History
Shift Manager
Drylands Brewery At Zia Park Casino
2023.06 - 2024.05
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Exercised composure under pressure and in escalated customer service scenarios.
Bartender
Drylands Brewery At Zia Park Casino
2021.07 - 2024.05
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Half Pint Taproom
2018.08 - 2021.08
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Exercise Science
University of The Southwest
Hobbs, NM05.2025
Skills
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Punctual and Reliable
- Energetic and Enthusiastic
- Tech-Savvy
Timeline
Shift Manager
Drylands Brewery At Zia Park Casino
2023.06 - 2024.05
Bartender
Drylands Brewery At Zia Park Casino
2021.07 - 2024.05
Server
Half Pint Taproom
2018.08 - 2021.08
Bachelor of Science - Exercise Science
University of The Southwest
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