Theresa Abel
Palmetto,FL
Summary
Detail-oriented professional with a background in office management, customer service, and project coordination. Seeking a position where I can leverage my technical skills, leadership abilities, and passion for helping others to contribute effectively to a dynamic team.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Admissions Specialist
Centerstone Behavioral Hospital and Addiction Center
2024.07 - 2026.01
- Insurance verification of 10 or more clients a day
- Enter benefits in system for multiple clients per day
- Meet with 5 to 10 clients on hospital units
- Assist with inpatient and outpatient clients
Multi-Unit Team Leader
H & R Block
2023.12 - 2024.04
- Managed 3 locations and 20 staff members
- Direct report to district manager
- Scheduling of front office staff and tax pros
- Track and communicate office performance to staff and upper management
- Made bank deposits as needed
- Assist with making client appointments
- Assist with client questions and complaints
Associate Team Leader
H & R Block
2022.12 - 2023.04
- Managed the front of the office
- Made bank deposits as needed
- Assist with making 20 to 30 client appointments daily
- Assist with client questions and complaints
Associate Team Leader
H & R Block
2022.02 - 2022.04
- Managed the front of the office
- Made bank deposits as needed
- Assist with making 20 to 30 client appointments per day
- Assist with client questions and complaints
Shipping Coordinator
Manchester Tank
2017.11 - 2020.06
- Arranged shipments of less than truckload (LTL) and truckload freight
- Contacted carriers to arrange pick up
- Communicate with upper management and supervisors regarding timeline of when product would be completed for shipment
- Assisted in improving on time delivery from 75% to 99% and helped maintain that percentage
Office Manager, Certified Nursing Aide
Hoosier Home Health
2015.02 - 2015.07
- Assisted with scheduling of 10 home health aides
- Performed office tasks such as filing and developing forms for tracking information that came into office
- Data Entry
- Addressing questions and concerns for patients and family
- Assist with activities of daily living
- On Call
Certified Nursing Aide
St. Vincent Dunn Hospital
2013.12 - 2015.01
- Care of up to 15 patients including but not limited to positioning, personal care, showers, observation
- Addressing question and concerns for patients and family
- Work with 4 nurses in patient’s care
- Assist with activities of daily living
- On call
Certified Nursing Aide and Certified Home Health Aide
Hoosier Uplands
2012.05 - 2013.11
- Care of 6 to 10 clients daily including but not limited to positioning, personal care, showers, observations.
Education
Associate of Science - Health Administration
University of Phoenix, Axia College
Phoenix, AZ2008-11
Skills
- Software: Word, Excel, PowerPoint, Outlook, Blockworks (tax prep), Microsoft Teams, and other programs
- People Skills: Backed by a solid work history, Reputation as a team player and passion for helping others, Written and oral communication, Task reports, Personnel reports, Staff scheduling, Process optimization
- Skills: Create forms to assist with record keeping, Customer Service, Quality Control, Project Management, Data entry, Supply requisition, Shipment/Receiving logistics, Medical Terminology, Office equipment, Organized, Detail Oriented
Affiliations
- American Health Information Management Association- June 2021 to present
- Indiana Health Information Management Association- June 2021 to present
Timeline
Admissions Specialist
Centerstone Behavioral Hospital and Addiction Center
2024.07 - 2026.01
Multi-Unit Team Leader
H & R Block
2023.12 - 2024.04
Associate Team Leader
H & R Block
2022.12 - 2023.04
Associate Team Leader
H & R Block
2022.02 - 2022.04
Shipping Coordinator
Manchester Tank
2017.11 - 2020.06
Office Manager, Certified Nursing Aide
Hoosier Home Health
2015.02 - 2015.07
Certified Nursing Aide
St. Vincent Dunn Hospital
2013.12 - 2015.01
Certified Nursing Aide and Certified Home Health Aide
Hoosier Uplands
2012.05 - 2013.11
Associate of Science - Health Administration
University of Phoenix, Axia College