Theresa Abel
Palmetto,FL
Summary
Detail-oriented professional with a background in office management, customer service, and project coordination. Seeking a position where I can leverage my technical skills, leadership abilities, and passion for helping others to contribute effectively to a dynamic team.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Admissions Specialist
Centerstone Behavioral Hospital and Addiction Center
Bradenton, FL
07.2024 - 01.2026
- Insurance verification of 10 or more clients a day
- Enter benefits in system for multiple clients per day
- Meet with 5 to 10 clients on hospital units
- Assist with inpatient and outpatient clients
Multi-Unit Team Leader
H & R Block
Riverview, Florida
12.2023 - 04.2024
- Managed 3 locations and 20 staff members
- Direct report to district manager
- Scheduling of front office staff and tax pros
- Track and communicate office performance to staff and upper management
- Made bank deposits as needed
- Assist with making client appointments
- Assist with client questions and complaints
Associate Team Leader
H & R Block
Sun City Center, Florida
12.2022 - 04.2023
- Managed the front of the office
- Made bank deposits as needed
- Assist with making 20 to 30 client appointments daily
- Assist with client questions and complaints
Associate Team Leader
H & R Block
Bedford, Indiana
02.2022 - 04.2022
- Managed the front of the office
- Made bank deposits as needed
- Assist with making 20 to 30 client appointments per day
- Assist with client questions and complaints
Shipping Coordinator
Manchester Tank
Bedford, Indiana
11.2017 - 06.2020
- Arranged shipments of less than truckload (LTL) and truckload freight
- Contacted carriers to arrange pick up
- Communicate with upper management and supervisors regarding timeline of when product would be completed for shipment
- Assisted in improving on time delivery from 75% to 99% and helped maintain that percentage
Office Manager, Certified Nursing Aide
Hoosier Home Health
Bloomington, Indiana
02.2015 - 07.2015
- Assisted with scheduling of 10 home health aides
- Performed office tasks such as filing and developing forms for tracking information that came into office
- Data Entry
- Addressing questions and concerns for patients and family
- Assist with activities of daily living
- On Call
Certified Nursing Aide
St. Vincent Dunn Hospital
Bedford, Indiana
12.2013 - 01.2015
- Care of up to 15 patients including but not limited to positioning, personal care, showers, observation
- Addressing question and concerns for patients and family
- Work with 4 nurses in patient’s care
- Assist with activities of daily living
- On call
Certified Nursing Aide and Certified Home Health Aide
Hoosier Uplands
Bedford, Indiana
05.2012 - 11.2013
- Care of 6 to 10 clients daily including but not limited to positioning, personal care, showers, observations.
Education
Associate of Science - Health Administration
University of Phoenix, Axia College
Phoenix, AZ11-2008
Skills
- Software: Word, Excel, PowerPoint, Outlook, Blockworks (tax prep), Microsoft Teams, and other programs
- People Skills: Backed by a solid work history, Reputation as a team player and passion for helping others, Written and oral communication, Task reports, Personnel reports, Staff scheduling, Process optimization
- Skills: Create forms to assist with record keeping, Customer Service, Quality Control, Project Management, Data entry, Supply requisition, Shipment/Receiving logistics, Medical Terminology, Office equipment, Organized, Detail Oriented
Affiliations
- American Health Information Management Association- June 2021 to present
- Indiana Health Information Management Association- June 2021 to present
Timeline
Admissions Specialist
Centerstone Behavioral Hospital and Addiction Center
07.2024 - 01.2026
Multi-Unit Team Leader
H & R Block
12.2023 - 04.2024
Associate Team Leader
H & R Block
12.2022 - 04.2023
Associate Team Leader
H & R Block
02.2022 - 04.2022
Shipping Coordinator
Manchester Tank
11.2017 - 06.2020
Office Manager, Certified Nursing Aide
Hoosier Home Health
02.2015 - 07.2015
Certified Nursing Aide
St. Vincent Dunn Hospital
12.2013 - 01.2015
Certified Nursing Aide and Certified Home Health Aide
Hoosier Uplands
05.2012 - 11.2013
Associate of Science - Health Administration
University of Phoenix, Axia College