Theresa Alexander
Coeur d'Alene,ID
Summary
Motivated professional highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details to resolve issues and offer best-in-class service.
Overview
12
12
years of professional experience
Work History
Property Manager
Widmyer Corporation
05.2022 - 03.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Assistant Manager
JBs Restaurant
11.2021 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Leasing Professional
Greystar Property Management
02.2022 - 05.2022
- Marketed property to local businesses through collateral, emails and phone calls.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Escalated major issues to property manager for immediate remediation.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Commercial Insurance Broker
Self Employed
08.2018 - 08.2020
- Promoted insurance policy sales with persuasive explanations of plan features and advantages against competitor options.
- Sold both common and specialized policies to businesses Met customer needs consistently, closely discussing each person's needs and how best to meet each one.
- Customize insurance programs for individual customers to cover target risk types.
- Collaborate with multiple underwriters to quickly troubleshoot and remedy any issues.
- Calculated premiums and established payment methods for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Direct Sales Agent/Service/Auto Claims Adjuster
Safeco/Liberty Mutual
07.2011 - 08.2018
- Adhered to Strict Underwriting Guidelines Sold Commercial Insurance as a direct writing agent Meet Service standards for standard operating procedures .
- Received hi volume inbound phone calls and electronic quote submissions.
- Offered detailed information about products and binding coverage.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Finalized sales and collected necessary deposits.
- Identified and solicited sales prospects in agency databases.
- Forecasted sales monthly of $75,000 and set successful policies to achieve sales objectives and related metrics within timeframe
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Investigated and assessed damage to property and reviewed property damage estimates.
Education
High School Diploma -
Project High School
Coeur D'Alene, ID06.1997
Skills
- Insurance Customization
- Policy Renewals
- Claims Information Gathering
- Insurance Coverage Verification
- Underwriter Collaboration
- Insurance Policy Sales
- Customer Billing
- Customer Complaint Resolution
Timeline
Property Manager
Widmyer Corporation
05.2022 - 03.2023
Leasing Professional
Greystar Property Management
02.2022 - 05.2022
Assistant Manager
JBs Restaurant
11.2021 - Current
Commercial Insurance Broker
Self Employed
08.2018 - 08.2020
Direct Sales Agent/Service/Auto Claims Adjuster
Safeco/Liberty Mutual
07.2011 - 08.2018
High School Diploma -
Project High School
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