Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Anderson

Kenosha,WI

Summary

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Customer Service Specialist

Expanded Technologies
02.2020 - Current
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals.
  • Recorded product or service failure complaints and notified appropriate departments.

Key Holder

St. John Knits
10.2009 - 06.2019
  • Named "Associate of the Quarter" for exceeding all customer service goals
  • Sold over $500,00 six years in a row - making it to the "500 Club"
  • Assisted in execution with the Company brand standards and directives
  • High accuracy of all POS procedures and conducts training of POS System to staff
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.

Education

Business - Business

Gateway Technical College
Kenosha, WI

Skills

  • Customer Relationship Management
  • Special Requests
  • Good Communication Skills
  • Customer Order Management
  • Customer Service and Assistance
  • Effective Written and Verbal Communication
  • Excellent Written and Oral Communication
  • Understanding Customer Needs
  • Night Deposit Transactions

Timeline

Customer Service Specialist

Expanded Technologies
02.2020 - Current

Key Holder

St. John Knits
10.2009 - 06.2019

Business - Business

Gateway Technical College

Similar Profiles

CREATE PROFILE
Theresa Anderson