Theresa Arasim
Arlington
Summary
Self-employed business owner seeking part-time work in the food industry. My passion for food has been historically centered around volunteer work.
Overview
12
12
years of professional experience
Work History
Owner
Freestead Flowers
Arlington, Washington, United States
03.2024 - Current
- Transitioned from banking to entrepreneurship, cultivating and selling flowers.
- Operated a flower business, managing sales and customer interactions.
- Cultivated relationships with local growers to secure high-quality, sustainable flower sources.
- Analyzed sales trends to inform strategic purchasing decisions and product offerings.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Director, Product Owner and Implementation
BECU
Tukwila, WA
08.2018 - 03.2024
- Achieved a successful CRM strategy deployment through adept use of Pega Systems for BECU. Transformed the organization by leading a significant enterprise-wide initiative. Enhanced the main platform for member service by overseeing a team dedicated to excellence.
- Achieved clarity in product vision through structured user story development. Enhanced team performance by identifying and leveraging critical skills. Successfully mapped product roadmaps to align with strategic goals.
- Led strategic initiatives to enhance member engagement and satisfaction.
- Directed cross-functional teams to implement process improvements across various departments.
- Oversaw budget management, ensuring alignment with organizational goals and financial health.
Director, Retail Operations
BECU
Tukwila, WA
11.2015 - 08.2018
- Built a new team focused on enhancing member service delivery in Financial Centers. I had an amazing team of managers and we were responsible for Retail operations. Managed retail compliance processes. Providing statistical service and sales reporting. Supporting Retail communications. Developed and administered retail pay for performance incentive plan to motivate and reward team performance. The team grew from 5 to over 30 during my 5 years.... more
- Led strategic initiatives to enhance customer engagement and retention across retail branches.
- Streamlined operational processes, reducing inefficiencies and improving overall service delivery.
- Developed training programs that elevated staff performance and improved team collaboration.
Director, South District Retail Delivery
BECU
Greater Seattle Area
03.2014 - 11.2015
- Oversaw operations of retail branches in South District from Federal Way to Silverdale, WA. Coached leaders on growth strategies, developing actionable branch growth plans. Collaborated with leaders to plan, organize, and monitor district performance. Mentored consultant and Leads to grow and promote to higher level positions. Leading and participating in community events. Planning marketing, event and promotion activities.... more
- Led strategic initiatives to enhance member engagement and satisfaction across multiple channels.
- Developed and implemented operational policies that improved efficiency and compliance within the organization.
- Oversaw cross-functional teams to drive project execution and alignment with organizational goals.
Education
B.S. - Business Administration, Finance
Central Washington University
BeavertonHigh School Diploma - Honors
Beaverton High School
BeavertonSkills
- Small business operations
- Floral business management
- Networking
- Business management
- Business planning
- Financial management
- Customer relations
- Client service
- Relationship building
- Sales strategy development
Timeline
Owner
Freestead Flowers
03.2024 - Current
Director, Product Owner and Implementation
BECU
08.2018 - 03.2024
Director, Retail Operations
BECU
11.2015 - 08.2018
Director, South District Retail Delivery
BECU
03.2014 - 11.2015
High School Diploma - Honors
Beaverton High School
B.S. - Business Administration, Finance
Central Washington University