Theresa M. Arnold
Belton,MO
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings and to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
Work History
Operations Manager
Crothall Healthcare Services
Kansas City, MO
03.2023 - Current
- Implemented policies and standard operating procedures and managed quality, customer service and logistics. Help start up Crothall Healthcare Teams all over USA accounts (Pensacola Baptist Hospital, South Carolina Prisma Health System, Saint Luke's Health System Kansas City and task force when needed with other hospitals in Kansas and Missouri areas.
Operations Manager II
Crothall Healthcare Services
Kansas City, MO
02.2015 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed and implemented operational procedures to ensure quality standards are met during start-up of new Compass/Crothall Healthcare account.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Improved morale and management communication by creating employee recognition and rewards practices.
Acting EVS Director
Saint Luke's East Hospital
Lee Summit, MO
10.2023 - 01.2024
- Planned, scheduled, supervised and evaluated the work of EVS personnel.
- Collaborated with medical staff to provide patient-specific cleaning services for special cases.
- Participated in facility committees related to safety, quality assurance and improvement activities.
Operations Manager
Olathe Medical Center/ Crothall Healthcare
Olathe Kansas, KS
02.2015 - 10.2020
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Education
Associate of Science - Hotel And Motel Management
Saint Paul's University
Manila Philippines04-1986
Skills
- Team Leadership
- Health and safety compliance
- Process Improvement
Languages
Spanish
Professional
Tagalog
Native/ Bilingual
Timeline
Acting EVS Director
Saint Luke's East Hospital
10.2023 - 01.2024
Operations Manager
Crothall Healthcare Services
03.2023 - Current
Operations Manager II
Crothall Healthcare Services
02.2015 - Current
Operations Manager
Olathe Medical Center/ Crothall Healthcare
02.2015 - 10.2020
Associate of Science - Hotel And Motel Management
Saint Paul's University
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