Theresa Arnold
Dothan,AL
Summary
Dependable [Sale Associate] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Helpful Apparel Associate skillful in answering customer inquiries, creating visually appealing displays and handling cash transactions. Proficient in POS system operations. Hardworking individual with [28] years of experience helping customers locate and purchase products. Sales Associate specializing in customer service, retail sales and upselling techniques. Proficient in interfacing with diverse customers to provide ideal product recommendations and exceed sales quotas.
Overview
32
32
years of professional experience
Work History
Cook
Bethlehem Child Development Center
Dothan, AL
07.2026 - Current
- Prepared nutritious meals and snacks following child nutrition guidelines and portion standards.
- Maintained clean kitchen surfaces, equipment, and food service areas to meet sanitation requirements.
- Monitored food temperatures and storage practices to support safe handling and freshness.
- Adapted meal preparation for allergies, dietary restrictions, and age-appropriate serving needs.
- Organized ingredients, supplies, and kitchen inventory to support daily meal service.
- Followed menus and recipes to ensure consistent food quality and meal presentation.
- Inspected food deliveries and supplies to confirm quality, accuracy, and proper storage.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Operator
The Ark Drug Rehab Center
Dothan, AL
01.2026 - 07.2026
Package Handler
FedEx
Dothan, AL
08.2025 - 12.2025
- Loaded and unloaded packages from trailers, maintaining safe handling and efficient dock flow.
- Sorted shipments by destination, ensuring accurate routing and timely movement through facility.
- Scanned parcels with handheld systems, verifying tracking updates and label accuracy.
- Operated conveyors and sortation equipment, keeping package movement continuous and organized.
- Followed safety procedures for lifting, stacking, and material handling in fast-paced environment.
- Coordinated with team members to meet daily volume targets and reduce processing delays.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Server
Waffle House
Dothan, AL
05.2020 - 12.2025
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Upsold higher-end products to customers, contributing to notable sales increases.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Ensured order efficiency and accuracy through clear communication with kitchen staff, resulting in positive customer recommendations.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Conducted timely check-ins with customers to take orders and confirm meal satisfaction, proactively resolving any issues.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected orders and relayed them to bartenders quickly and accurately.
- Asked customers for feedback, solved problems, provided additional items and great customers throughout meal.
- Processed orders and relayed them to kitchen employees.
Apparel Associate
Walmart
Dothan, AL
10.2020 - 12.2022
- Displayed and organized products in store to help customers locate products easily.
- Maintained loss prevention standards by monitoring and observing customers on sales floor.
- Obtained accurate measurements of customers' arms, waist and chest to provide exact size in clothing.
- Opened and closed cash registers by counting money, separating charge slips, balancing cash drawers and making deposits.
- Greeted and interacted with over [Number] customers per [Timeframe] to assist in selecting and locating merchandise.
- Selected, recommended and located merchandise based on customer needs and desires.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Cleaned, closed and secured store at end of shift.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Helped customers select attractive, figure-flattering [Type] items.
- Delivered prompt, friendly service to [Type] customers in [Type] store.
- Wore smart outfits composed of items from current collection to showcase possible pairings for customers.
- Performed opening duties such as [Task].
Line Cook
Pizza Hut
Dothan, AL
04.2020 - 10.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Assistant Manager
Burger King
Dothan, AL
05.1994 - 01.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Team Leader
Arby's
Dothan, AL
03.2016 - 10.2018
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Participated in cross-functional team-building activities.
- Cross-trained and provided back up for customer service managers.
- Assisted [Job title] with new hire processing and existing training programs.
- Coordinated weekly meetings for internal and external groups.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
Education
High School Diploma -
Northview
Dothan, AL05.1994
Skills
- Table Setting Arrangements
- Cash Handling
- Check Payment Processing
- High-Volume Dining
- Suggestive Selling
- Menu Memorization
- Bill Computation
- Food Preparation and Safety
- Dish Preparation
- Buffet Setup and Takedown
- Food and Beverage Pairings
- Food Sales and Promotion
- To-Go Order Preparation
- Stocking and Replenishing
- Dining Customer Service
- Quality Control
- Order Accuracy
- Food Preparation
- Cutting Meat
- Cleaning and Organization
- Kitchen Sanitization
- Time Management
- Food Spoilage Prevention
- Contamination Control
- Food Safety Standards
- Kitchen Station Setup
- Attention to Detail
- Back of House Operations
- Portion Management
- Customer Service
- Folding Clothes
- Customer Transactions
- Customer Needs Assessment
- Security Standards
- Operate Cash Register
- Department Cleaning
- Maintaining Clean Work Areas
- Fitting Room Support
- Clearance Preparation
- Hiring and Staffing
- Staff Management
- Project Management
- Human Resources Policies Expertise
- Customer Relations
- Business Planning
- Policy and Procedure Development
- Staff Supervision
- Managing Assets
- Closing and Contract Negotiations
- Policy Updating
- Customer service
- Cooking
- Cleaning and organization
- Food handling
Timeline
Cook
Bethlehem Child Development Center
07.2026 - Current
Operator
The Ark Drug Rehab Center
01.2026 - 07.2026
Package Handler
FedEx
08.2025 - 12.2025
Apparel Associate
Walmart
10.2020 - 12.2022
Server
Waffle House
05.2020 - 12.2025
Line Cook
Pizza Hut
04.2020 - 10.2022
Team Leader
Arby's
03.2016 - 10.2018
Assistant Manager
Burger King
05.1994 - 01.2020
High School Diploma -
Northview