Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
running, dancing, shopping, reading and eating!!!
Timeline
Generic

Theresa Austin

Baton Rouge,Louisiana

Summary

Creative Business Owner with exceptional background spent in Beauty Industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Maintaining customer care and resolutions.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Spa Owner

Meticulous Spa
08.2011 - Current
  • Provide nail and skin care services
  • Make and sell handmade body butters and scrubs
  • Sell retail skin care products
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Administrative Secretary

Great West Retirement Services
06.2008 - 08.2011
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Created and updated records and files to maintain document compliance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Conducted research to assist with routine tasks and special projects.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Data Entry

Education

Certification - Esthetics

DJays School of Beauty
Baton Rouge, LA
07.2011

Nail Certicication - Manicurist

DJays School of Beauty
Baton Rouge, LA
01.2005

Associate of Science - Business Administration And Management

Pensacla Junior College
Milton, FL
12.1998

Skills

  • Business Development
  • Regulatory Compliance
  • Quality Assurance
  • Strategic Planning
  • Business Administration
  • Business Planning
  • Customer Service
  • Project Management
  • Relationship Building
  • Issue Resolution
  • Operations Management
  • Driven and Determined
  • Negotiation
  • Budget Control
  • Customer Relations
  • Process Improvement
  • Business Marketing
  • Negotiation and Persuasion
  • Sales Development
  • Purchasing and Planning
  • Policies and Procedures Development
  • New Business Development
  • Sales Planning
  • Sales Strategics
  • Cost Analysis and Savings
  • Trends Analysis
  • Attention to Detail
  • Strategic Decision-Making
  • Professional Networking
  • Work Planning and Prioritization
  • Entrepreneurial Personality
  • Public Speaking
  • Cost Control and Budgeting
  • Team Collaboration and Leadership

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 6 staff members.

Certification

  • Manicurist License
  • Esthetics License
  • Dermaplaning and Chemical Peel Certification
  • Microdermabrasion Certification - [Timeframe]

running, dancing, shopping, reading and eating!!!

As a lifestyle goal for my mental and physical health I love working out and running marathons.  Being active helps me think better and feel better so I can be my best self in my work and personal life.  Dancing has always been a part of me as a child  its truly my therapy.  I absolutely love to shop especially for shoes!!!!  They play a very important part in my running and my dancing!  Because I love to run and dance, eating makes it so much more fun because I can indulge without the guilt since I am so active!  When I need some quiet time, I read!  I am a true introvert, so reading helps me to recharge! 

Timeline

Spa Owner

Meticulous Spa
08.2011 - Current

Administrative Secretary

Great West Retirement Services
06.2008 - 08.2011

Certification - Esthetics

DJays School of Beauty

Nail Certicication - Manicurist

DJays School of Beauty

Associate of Science - Business Administration And Management

Pensacla Junior College

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Theresa Austin