THERESA BALDWIN

Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and educating Process Assistant to manage processes effectively.

Innovative and adaptable customer service sales professional seeking advanced position in a call center setting. I am a Results-oriented representative who works well under pressure both individually and as part of a team. I am Exceptional presentation interpersonal and communication skills. I am dedicated in getting the job done with a strong work ethic and a commitment to excellence in customer service. As a bonus I am committed to training and developing world class instruction in the work place environment.

• Supervised team of 2 - 21 staff members.
• Documented and resolved slow start which led to fast starts.
• Increased productivity setting standards that increase workflow.
• Documented and resolved bin etiquette which led to safe environment in bins.

• Help to feed the homeless and those that lacked funds to provide for their families.
• Outdoor recreation and camping for girl's ages 7- 11 years of age to help build self esteem and confidence twice a year.
• Help raise donation and distribution for back to school back pack drive each year.
• Donate and gift wrap toys for the less fortunate children of parents that are serving time in prison.
• Personal assistant to Pastor of local church.