THERESA BALDWIN

A motivated professional with a proven track record in operational excellence across various sectors, including customer service, trades, safety, and IT. Recognized for conducting needs analysis, providing technical support, and ensuring financial oversight. Strong communication and negotiation skills, committed to client satisfaction and regulatory compliance. Eager to expand knowledge and support organizational efficiency while achieving targets. Experienced in desktop support and operational management, with a focus on compliance and driving team success. Results-driven Desktop Technician with extensive experience in operational management and technical support. Recognized for exceptional written and oral communication skills, effectively guiding teams and optimizing processes to achieve organizational goals.

• As I leverage my extensive experience as a building service engineer, I am confidently transitioning into the technology industry. Collaborating with accomplished IT professionals has been a rewarding experience, and I have proudly earned my CompTIA A+ certification. I am now committed to obtaining my Network+ certification and advancing my career in Cyber Security with determination and focus.

I have successfully led significant projects focused on integrating SCADA systems with network topologies and access points in both large commercial buildings and federal facilities. This includes overseeing the startup of telecommunications systems for the Social Security Administration, ensuring that all components work seamlessly together to meet operational needs and enhance communication infrastructure.

Available upon request

• CompTIA A+ Certification, 2025
• Network Plus in progress
• Tech Pro Pump and Bearings Certification, 2003
• CFC EPA Certification, Universal
• EPA Universal Refrigeration License, Washington Gas 2-PSI
• Washington Gas 2-PSI Certification
• Joint Apprenticeship Committee of the International Union of Operating Engineers, 2008