Theresa Banks
Southeast Washington
Summary
Dynamic and results-driven Housekeeping Supervisor with a proven track record at SEA GLASS Towers, excelling in customer service and safety compliance. Skilled in training staff and managing inventory, I consistently enhance operational efficiency while fostering a collaborative team environment. Committed to delivering exceptional service and maintaining high standards in commercial cleaning.
Overview
20
20
years of professional experience
Work History
Commercial Cleaner Manager
Rock Solid Management
Northeast
05.2019 - 01.2023
- Reported maintenance issues to management for timely resolution and safety compliance.
- Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
- Inspected facilities regularly to identify potential safety hazards or areas that need attention.
- Trained new staff on cleaning techniques and company protocols consistently.
Housekeeping Supervisor
SEA GLASS Towers
Myrtle Beach
07.2011 - 10.2014
- Quickly developed knowledge of equipment, materials, and methods used in cleaning and custodial work.
- Obtained a list of vacant rooms which need to be clean immediately and list of prospective check-outs and discharges in order to prepare to prioritize work assignments.
- Examined rooms, hall, and lobbies to determine the need for repairs or replacements of furniture or equipment.
Housekeeping Supervisor
Hampton Inn
Myrtle Beach
06.2009 - 04.2010
- Provided efficient and comprehensive housekeeping service to 30 rooms per day at this 316 guest room suites hotel.
- Enthusiastically complete all other assigned tasks such as laundry, linen changes, and light waste disposal.
- Consistently met established quotas by continuing to be a team player.
Housekeeper
PSLAMS RESORT
03.2003 - 06.2008
- Maintained excellent customer relations and developed good customer rapport by having good customer service skills.
- Diplomatically resolved customer's complaints on an as needed basis.
- Provided assistance with product inventory and ordering of supplies.
- Demonstrated good communication skills, organizational skills, initiative, multi-tasking skills, and the ability to interact with guests with different personalities and backgrounds.
Education
GED - PROGRAM
Ballou Stay Senior High School
Washington DC01.2016
Skills
- Exceptional customer service
- Commercial cleaning
- Hazardous materials handling
- Safety compliance
- Training
- VIP Service Specialist, Upscale resort and spa background
- Inventory management
- Customer relationship management
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
Accomplishments
- Employee of the month, SEA GLASS TOWERS
- Exceptional communicator
- Inventory Management
Summary - Professional Objective
Seeking a position as a Courtesy clerk or front-end role, I offer strong customer service, attention to detail, and a commitment to ensuring a positive experience for customers and team members.
Timeline
Commercial Cleaner Manager
Rock Solid Management
05.2019 - 01.2023
Housekeeping Supervisor
SEA GLASS Towers
07.2011 - 10.2014
Housekeeping Supervisor
Hampton Inn
06.2009 - 04.2010
Housekeeper
PSLAMS RESORT
03.2003 - 06.2008
GED - PROGRAM
Ballou Stay Senior High School