Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Barton

Glendale Heights,IL

Summary

Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

22
22
years of professional experience

Work History

Store Operations Manager

Sherwin- Williams
Westmont Store 3186, IL
01.2022 - Current
  • Motivated team members through positive reinforcement tactics in order to achieve desired results.
  • Developed employee training programs to ensure customer satisfaction standards were met.
  • Implemented new processes and procedures to improve efficiency within the store.
  • Assisted customers with product selection by providing knowledgeable advice on available products and services.
  • Provided leadership, guidance and support to team members in order to maximize performance levels.
  • Created, monitored and adjusted schedules for store personnel.
  • Reviewed financial statements and budget reports on a monthly basis using Facefinder and Micro-Strategy.
  • Resolved customer complaints through effective communication techniques.
  • Performed inventory control functions such as ordering, receiving, stocking and pricing merchandise.
  • Recruited, trained and evaluated new staff members according to company guidelines.
  • Monitored performance metrics such as sales volume, profitability using Micro-Strategy and customer service ratings through Medallias.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Performed weekly Insight calls to check in with key, opportunity and existing customers making sure they are doing well and that we are to help.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Updated and maintained store signage and displays.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built relationships with key, opportunity, and existing customers and to grow business networks and locate new opportunities.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Assistant Store Manager

Sherwin-Williams Company
Westmont Store 3186, IL
05.2021 - 01.2022
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Trained new employees on store policies, procedures and customer service standards.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Maintained inventory by checking merchandise to determine levels.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Customer Service Representative

Sherwin-Williams
Woodridge Store 3092, IL
04.2020 - 09.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed positive relationships with customers through friendly interactions.
  • with Key, Opportunity and Existing customers through LG tool to ensure they are
  • Developed strong relationships with customers by providing personalized assistance and support through face to face interactions and LG.
  • Identified opportunities for upselling additional products or services based on customer needs through using LG and Micro-Strategy.
  • Provided accurate information about products and services to customers.

Store Associate - PT

Sherwin-Williams
Carol Stream Store 3046, IL
05.2019 - 04.2020
  • Processed sales transactions accurately and efficiently at the cash register.
  • Verified accuracy of promotional signs within store environment.
  • Maintained knowledge of current promotions, policies concerning payment and exchanges.
  • Assigned duties such as restocking shelves or cleaning work areas to team members.
  • Utilized computer systems for order entry, tracking, invoicing and other related tasks.
  • Organized promotional displays throughout the store in accordance with corporate guidelines.
  • Operated scanning equipment for price checks and stock replenishment.
  • Organized store displays to ensure maximum visibility of products.
  • Answered incoming calls regarding product inquiries or orders.
  • Ensured the cleanliness and tidiness of the store.
  • Processed returns and exchanges according to company policy.
  • Assisted customers with product selection based on their needs and preferences.
  • Performed daily opening and closing procedures for store operation.
  • Provided cash register operations and handled customer payments.
  • Demonstrated excellent customer service skills at all times.

R & D Chemist II

KNS Companies
Carol Stream, IL
08.2014 - 12.2018
  • Maintained laboratory equipment according to manufacturer's instructions while adhering to safety guidelines.
  • Performed chemical experiments to develop new products and processes for various industries.
  • Conducted laboratory tests to analyze the properties of compounds, such as pH levels, solubility, and boiling points.
  • Evaluated potential risks associated with industrial chemicals through comprehensive hazard assessments.
  • Reviewed raw material specifications prior to use in order to ensure they meet required quality standards.
  • Investigated causes of contamination or unexpected variations in test results in order to determine root cause of problems.
  • Developed formulations for commercial products that meet customer requirements regarding performance characteristics.
  • Provided guidance and training on proper handling techniques for hazardous chemicals or materials used in laboratory settings.
  • Prepared reports documenting experimental results and conclusions for review by senior scientists or management personnel.
  • Coordinated with other departments to resolve technical issues related to process design or materials used in manufacturing operations.
  • Created documentation outlining standard operating procedures for conducting routine laboratory tests.
  • Formulated and tested product functionality to meet specified requirements and long-term success.
  • Tested product samples for specific gravity, chemical characteristics, pH levels, concentrations and viscosities.

R & D Chemist

Valspar
Wheeling, IL
08.2006 - 04.2011
  • Maintained laboratory equipment according to manufacturer's instructions while adhering to safety guidelines.
  • Developed protocols for quality control procedures in order to ensure product safety and consistency.
  • Created documentation outlining standard operating procedures for conducting routine laboratory tests.
  • Monitored production processes to ensure compliance with safety regulations and environmental standards.
  • Reviewed raw material specifications prior to use in order to ensure they meet required quality standards.
  • Investigated causes of contamination or unexpected variations in test results in order to determine root cause of problems.
  • Conducted laboratory tests to analyze the properties of compounds, such as pH levels, solubility, and boiling points.
  • Prepared reports documenting experimental results and conclusions for review by senior scientists or management personnel.
  • Developed formulations for architectural paint products that meet customer requirements regarding performance characteristics.
  • Coordinated with other departments to resolve technical issues related to process design or materials used in manufacturing operations.
  • Performed chemical experiments to develop new products and processes for various industries.

R & D Technician

Ace Hardware Paint Divisio
Matteson , IL
02.2003 - 03.2006
  • Maintained, cleaned, or sterilized laboratory instruments or equipment
  • Provided and maintainEd a safe work environment by participating in safety programs, committees, or teams and by conducting laboratory or plant safety audits
  • Monitored product quality to ensure compliance with standards and specifications
  • Conducted chemical or physical laboratory tests to assist scientists in making qualitative or quantitative analyses of solids, liquids, or gaseous materials
  • Ordered and inventory materials to maintain supplies
  • Trained new employees on topics such as the proper operation of laboratory equipment
  • Prepared chemical solutions for products or processes, following standardized formulas, or create experimental formulas
  • Set up and conduct chemical experiments, tests, and analyses, using techniques such as chromatography, spectroscopy, physical or chemical separation techniques, or microscopy
  • Monitored and tracked samples using Excel while notifying supervisors and clients of any missing samples or database errors
  • Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes, diluters and while accurately documenting results to sustain quality controls
  • Prepared accurate specifications for purchase of materials and equipment for purchasing department
  • Managed numerous projects simultaneously within budgetary restrictions

Education

Associate of Science - Chemistry

Alverno College
2000

Skills

  • Excellent Customer service
  • Team collaboration
  • Effective communication
  • Intellectual curiosity
  • Time management abilities
  • Attention to detail
  • Problem-solving abilities
  • Multitasking capacity
  • Bilingual, Fluent in Vietnamese

Timeline

Store Operations Manager

Sherwin- Williams
01.2022 - Current

Assistant Store Manager

Sherwin-Williams Company
05.2021 - 01.2022

Customer Service Representative

Sherwin-Williams
04.2020 - 09.2021

Store Associate - PT

Sherwin-Williams
05.2019 - 04.2020

R & D Chemist II

KNS Companies
08.2014 - 12.2018

R & D Chemist

Valspar
08.2006 - 04.2011

R & D Technician

Ace Hardware Paint Divisio
02.2003 - 03.2006

Associate of Science - Chemistry

Alverno College

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